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Server more...
Location:Jamaica, NY
Company:SSP America
First posted:May 04, 2017
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To create a positive guest experience by accurately completing orders, serving customers, and reconciling customer's bill for all food and beverage items. These tasks are to be done in a professional, friendly, helpful, and timely manner resulting in the highest level of guest satisfaction.

  • Understand that our guest is our #1 priority.
  • Greet all guests and escort them to their table.
  • Present guests with menus, answer questions and offer suggestions regarding food, beverages, and services of the facility.
  • Accurately write down orders on check and input into the POS system.
  • Prepare dishes for service, to include ladling soup, tossing salads, cutting portions of pie and desserts, and brewing coffee before serving to the guest.
  • Observe guests to anticipate their needs and respond to any additional requests.
  • Clear all dishes away from table and ensure guest makes payment.
  • Balance and reconcile all assigned open and closed checks by totaling bills and accepting payments or refer guest to cashier (where applicable).
  • Clear and reset all counters or tables at the conclusion of each course.
  • Sweep, mop, and re-stock items in the restaurant and wipe down assigned workstations.
  • Other duties as assigned.

 

  • 6 months experience working in retail or food service environment is essential.
  • High school diploma preferred.
  • Verbal and written communication is essential. Must be able to read, speak, and understand the English language in order to communicate with guests and take orders.
  • Experience in dealing with problems involving customer service.
  • Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, and total all other charges.
  • Food handlers permit as required by law.
  • Brand certification as required.
  • Ability to remember, recite, and promote the variety of menu items.
  • Ability to operate a keyboard & point of sale procedures to pre-check an order & close out a check.
  • Ability to stand and work in confined spaces for long periods of time.  

 

EOE/F/M/V/D

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