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Urgent Care Center Coordinator

Emerson Hospital
United States, Massachusetts, Concord
May 26, 2022

Urgent Care Center Coordinator

Job Ref: 23059

Category: Clerical & Administrative Support


Emerson Hospital,

133 Old Road to Nine Acre Corner,


MA 01742

Department: Urgent Care Maynard

Schedule: Full Time

Shift: Day shift

Hours: 8: 00 - 4: 30

Job Summary:

Reports to the Practice Manager and works under the direct supervision of the Physician (s), the Urgent Care Center Coordinator (UCCC) is responsible for greeting and registering patients in a timely and efficient manner. The UCCC also supports the physicians in a fast paced environment to treat various types of ailments while also supporting the medical tech's with a team approach to clinical flow and appropriate duties.

Minimum Qualifications:

Education: High School Diploma or equivalent required, Bachelor's degree (B.A.) from a four year college or university preferred. Medical Assistant course preferred.

Experience: Minimum of one year required in relevant medical office experience, in a medical/physician's office or emergency room.

Licensure and/or Certification: CPR/BLS certification required and maintained, or to achieve within 4 months from date of hire. ACLS and PALS certification encouraged.


Basic computer skills, including familiarity with electronic medical records, Microsoft Office and Outlook and use computer based scheduling to record and maintain demographic, scheduling, and related information

Must be able to read and write English and possesses verbal and written communication skills to understand and interpret instructions

Superior customer service skills, with experience to handle escalated issues

Demonstrates effective professional and positive communication and interpersonal skills with patients, families and urgent care staff, on the phone and in person

Knowledge of medical billing systems, medical coding, and third party payer requirements as well as the ability to process financial transactions

Knowledge of office and laboratory procedures

Accurately read and write medical terminology

Strong aptitude for detail with excellent critical thinking, multitasking, problem solving, and organizational skills

Work in a high-pressure environment independently or as part of a team with minimal supervision