Stores Technician

Stores Technician

Job Number: 220008H2

MIAMI, Florida | PORT SAINT LUCIE, Florida

Travel: Yes, 50 % of the Time

Schedule: Full-time

Posted: 8/18/2022

Apply Now

Description

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

CORE RESPONSIBILITIES AND TASKS

This position exists to enable Sherwin-Williams' full market share growth potential by offering exceptional service on company owned color equipment and color proprietary software in the US & Canada and to select customers within the United States. These Specialists are geographically placed across the US to allow them to handle the preventative and emergency service needs for an average of 200+ stores per geographic territory.

This position is accountable for ongoing quality performance of all SW company owned color equipment assets and for SW company In-house color software. This service must be cost effective and timely per company directives with in-store repairs and telephone support. To minimize store downtimes and mistints, preventative and emergency service must be done. This position exists to assure SW's ability to sell paint, provide quality color fidelity and build confidence of customers and store personnel through sound field service programs.

• Provide service on color equipment and train store personnel on proper operation and maintenance.
• Learn how to diagnose machine and color problems over the phone whenever possible and learn to organize and schedule yearly preventive maintenance visits.
• Provide accurate records on in-store visits, telephone repairs and part failures that give us a working record on the history of the automatic dispensers in stores.
• Learn how to manage just-in-time inventory of parts for the automatic dispenser, making sure a sufficient amount of parts are kept in stock so no machines are left down waiting for repair.
• Document accurate expense record of service trips.
• Learn how to use a volt ohm meter and schematic for troubleshooting electronic circuitry on the automatic dispensers and shakers. (Will test to make sure employee understands proper usage.)
• Schedule weekend service, vacations, travel, emergency repairs and preventive maintenance trips for service personnel.
• Continue to train and understand updates on machines and printed circuit boards.
• Learn proper usage of SW computers and phones for service calls. Have a working knowledge of computer operating systems MS-DOS/Linux and Windows XP. (Will test to make sure technician understands both computer operating systems.)
• Learn computer and software diagnostic skills for troubleshooting problems with computer driven automatic dispenser and color match systems.
• Suggest changes to increase productivity.

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

• Minimum high school diploma or equivalent.

Preferred:

• Associates Degree
• Authority to adjust and use more efficient service procedures in carrying out in-store service and preventive maintenance on color dispensing equipment.
• Authority to make recommendations for improvement of department productivity and effectiveness.
• Authority to make suggestions on automatic dispenser for better quality color matching and fewer service visits.
• Authority to make judgment calls based on prior experience when immediate action is required.
• Authority to develop, fine tune and use more efficient methods or procedures in the course of carrying out duties.

KNOWLEDGE & EXPERIENCE:

Required:

• Two years in mechanical repair.
• Ability to work with different computer operating systems, including Windows XP
• One year customer service experience.
• Good oral and written communication skills.
• Must be able to lift 50 pounds. b.

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Electrical and mechanical skills
• Troubleshooting
• Good working knowledge of how paint and colorant are blended together to develop our color palette.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer
committed to an inclusive and diverse workplace. All qualified candidates will receive
consideration for employment and will not be discriminated against based on race, color,
religion, sex, sexual orientation, gender identity, national origin, protected veteran status,
disability, age, pregnancy, genetic information, creed, marital status or any other consideration
prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment
services delivery systems to provide priority referral of Protected Veterans.