Lead Data Analyst

Lead Data Analyst

New York, New York

Summary of Job:
Perform periodic and ad-hoc operations data analysis to measure performance and conduct root cause analysis. Perform research, compile, and analyze data; provide reporting that identifies and defines actionable information or recommend possible solutions for corrective actions. Assist Operations Leaders in identifying and recommending performance metrics; map metrics against targets and the company's operational plans and tactical/strategic goals to ensure alignment and focus. Serve as a liaison with peers in other departments to ensure data accuracy

Responsibilities:

• Contribute to high level conceptual thinking and conduct operational data analyses to develop actionable information in the form of recommendations, conclusions and possible solutions to root cause analyses. Produce reports to evaluate operational efficiencies and effectiveness.
• Prepare dashboards and other management reports, soliciting information from staff throughout the company and serve as liaison to them for their submissions and quality control; provide oversight to staff when necessary.
• Identify and collect internal historical data; research and collect external benchmark data; devise more efficient and accurate approaches to vet and prepare metric reports; use sound reasoning and judgment for identifying and applying appropriate analytical approach.
• Recommend and implement accuracy, efficiency and productivity enhancements.
• Plan, execute, and own multiple and simultaneous team-based projects along with other individually assigned projects, including providing support in developing and expanding the scope of the company's corporate dashboards and other management reports for distribution to middle and upper management.
• Organize and maintain report documentation.
• Take initiative to continuously develop more efficient ways to produce reports, including conceptualizing approaches and advancing skills of staff.
• Support Medicare Stars and other corporate initiatives with operations data analysis as needed to help the Operations Tower Leads meet their obligations.
• Communicate and collaborate with internal Operations stakeholders as needed to support overall EmblemHealth quality and customer experience objectives.
• Be proactive and clear (use Executive Briefing Tool) when communicating milestones and status and selling ideas and proposals. Contribute to strategic initiatives such as Medicare Stars and Speak Human from an Operations perspective as required.

Qualifications:

• BS or BA degree required; additional years of related experience may be used in lieu of degree
• 5 - 8 years of relevant experience in Data Analysis for Operations required
• SAS experience and knowledge required
• SQL experience and knowledge required
• Advanced proficiency with MS Office suite (word processing, database/spreadsheet) required
• Energy, drive and passion for End-to-End excellence and customer experience improvement required
• Excellent collaboration skills and the ability to influence management decisions required
• Strong problem solving and analytical skills that be applied across all types of business problems required
• Strong facilitation, oral and written communication and presentation skills required
• Solid coaching skills to continuously develop staff core data analysis competencies at vendors required

Additional Information

• Job Type: Standard
• Schedule: Full-time
• Employee Status: Regular