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Sr. Product Manager, Engagement Platform - Remote

Highspot Inc.
United States, North Carolina, Raleigh
August 02, 2022
About Highspot Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It's loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. We are committed to diversity as both a moral and business imperative. About The Role In this role, you will be joining the Product Management team reporting to the Director of Product Management in the Engagement Pillar. The Product Management function at Highspot is an integral part of the company. You will be jumping into many different projects and features, and will be very hands-on. You will be working very closely with a senior engineering team and experienced design partners. Over time, you will have the opportunity to help shape and grow not just the product, but also the team. The Senior Product Manager role has a significant area of ownership within the product portfolio, and works with a feature crew of engineers and designers to identify, define, validate, and ship features. The Engagement Pillar is responsible for creating experiences that allow Highspot customers to engage and share content with their customers, giving them rich insights into content engagement and conversations. Our ideal candidate is someone who enjoys understanding a broad set of customer requirements, digging into technical constraints, and using their expertise to deliver an elegantly simple customer experience. This person will benefit from being a skilled communicator, who can drive enterprise-level customer conversations, collaborate effectively with other disciplines, and land proposals with stakeholders. What You'll Do You will work with customers and stakeholders to create a strategic roadmap, prioritize problems, and define requirements, then manage the backlog through the product development process from discovery to general availability. You will become an expert on our software, customer, and our market, as well as be able to identify, prioritize and execute on both tactical and strategic projects. You work well cross-functionally with other teams such as executives, product marketing, customer success and make sure their objectives are met, opinions are considered, and plans communicated. You will collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products. You will dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts. You will work closely with industry experts to understand industry direction and trends and identify opportunities for R&D that can set us apart from the competition. Your Background This is a senior-level position. You have been building software products for some time and have 5+ years of experience shipping products as a PM in an agile / scrum / kanban environment. You are experienced at taking ideas and ambiguous data, defining the right outcome, and then mapping the right roadmap/backlog to get there. You are able to consider and balance the many different data points and opinions about your area of ownership. You can communicate and articulate the strategy and roadmap to execs, team members and customers. This is a technical role, you will be able to work directly with senior engineers and instinctively understand technical concepts and trade-offs. You are able to comfortably handle many concurrent projects and todo's, and instinctively re-prioritize often without needing guidance. Highspot is in a high growth stage and you will be comfortable with the level of ambiguity and workload that entails. You have worked with engineering teams as a product owner and have demonstrable experience leading cross-functional teams to ship high-quality products. You are a strong communicator and can lead teams through difficult decisions. You have strong data skills in quantitative analytics and qualitative user research. Desired Qualifications You have experience building and managing Salesforce, Microsoft Dynamics or other CRM applications. You have experience managing and improving Machine Learning models. You have experience driving early access programs for customers, using customer research and feedback to influence the product roadmap. You have experience in consumer or B2B SaaS and understand the mechanics and economics of a SaaS business. This position is available either in-office or remote, as applicable, at the following locations: Arizona - Remote Arkansas - Remote California - Remote Connecticut - Remote Florida - Remote Georgia - Remote Idaho - Remote Illinois - Remote Maryland - Remote Massachusetts - Remote Michigan - Remote Minnesota - Remote Missouri - Remote New Hampshire - Remote New Jersey - Remote New York - Remote North Carolina - Remote Ohio - Remote Oregon - Remote Pennsylvania - Remote Texas - Remote Tennessee - Remote Utah - Remote Virginia - Remote Washington - Remote Washington - Seattle Wisconsin - Remote #BI-Remote Benefits Comprehensive medical, dental, and vision benefits 401(k) Matching Paid parental leave Flexible work and vacation schedules Discounted ClassPass membership 2 volunteer days per year Transportation benefits Competitive compensation and stock options Fully-stocked kitchen Annual company-wide events Meaningfully contribute to a compelling vision! Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the 'apply' button.