Account Management Optimization and Strategy Advisor

Position Summary (Purpose of job):

The Payer Account Management Optimization Advisor is responsible for strengthening the Account Management organization and increasing its transparency and collaboration through the Company. This role supports Account Management by becoming a subject matter expert of the various processes/workflows the Account Management teams need to follow. Other responsibilities include reviewing processes to determine improvements, making a business case to justify changes and implementing changes with buy-in from senior leaders and support from cross-functional teams. A significant component of this role includes projects that are continuous and require workflow documentation, job-aids, training, metric reports, and more in order to drive continuous enhancement.

Key Responsibilities (List the top five to seven essential responsibilities in priority order):

1.

Develop and deploy processes, documentation, and shared knowledge to increase access to information for use by the Account Management organization including; revenue matrixes, operational status reporting, and other "metrics that matter", as defined by the organization. Provide guidance to leadership regarding best practices in regard to analytics and areas for continuous improvement.

20%

2.

Develop subject matter expertise all existing processes and procedures for Account Management throughout the Company and, in collaboration with Account Management leadership and other internal business leaders, update Account Management documentation, procedures, and shared data repositories to reflect the new guidelines.

20%

3.

Establish a continuous improvement plan for Account Management leveraging best practices, feedback, and internal sources to ensure the Account Management role remains responsive with respect to customer and organizational needs.

10%

4.

In collaboration with Account Management leadership, General Managers, and Product owners, create and implement a feedback process to gather and share customer feedback obtained by Account Management with the rest of the organization. Offer strategic insight based on analysis of customer feedback.

10%

5.

Develop reporting to improve collaboration and communication between Operations, Account Management, and Solution leadership.

20%

6.

Lead operational and strategic projects and activities internally to improve the experience of the Account Management organization - strengthening corporate processes across Onboarding, Support, Customer Experience, Business Intelligence, Product, IT, Customer Communications, Billing, BU, & Finance. Be responsible for coordination of activity across legacy organizations and effectively collaborate and drive results with diverse stakeholders including Finance, Sales Operations, Compensation and business unit leadership in order to accomplish project objectives.

10%

7.

Complete other projects and assignments as directed by manager.

10%

100%

Minimum Job Qualifications:

Education/Training -

• Bachelors Degree - Four year degree in business

Business Experience -

• Minimum 5 years project management, data analysis and process improvement experience within sales operations and/or account management. Healthcare industry experience preferred.

Specialized Knowledge/Skills -

• Professional and effective communication skills required including distilling complex ideas and creating clarity for technical and non-technical individuals across the organization.

• Highly organized and capable of driving multiple complex projects to completion simultaneously.

• SalesForce.com guru with expertise in Excel, Access, Tableau, SharePoint, and data analytics strongly preferred.

• Successful track record of working as a part of dynamic, fast-paced and growing teams that are results oriented and collaborative.

• Effective analytical, problem-solving and decision-making skills.

• Proven track record of successful management/service &/or revenue retention activities for complex customers or projects.

Leadership Competencies:

• Proactive/Forwarding thinking routinely thinks of "what's next". Acts while also building consensus and alignment. Possesses a continuous improvement mindset, always challenging the status quo, asking 'what can be done to improve the process, the environment, the system, the team?'

• Strategic thinking: exceptional in providing clear, balanced advice/counsel on a broad range of strategic and complex management, product and go to market issues.

• Driving results: results-oriented style with a high degree of analytical ability and proven problem- solving skills.

• Leading change: ability to thrive and quickly adapt to change, leading others through change in a dynamic, fast-paced industry and work environment.

• Collaborating and influencing: effectively builds strong relationships and partnerships within and outside of the company. Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with all levels of team members, including front-line and mid-level personnel. Able to effectively navigate within a matrixed corporate structure.

• Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with front-line and mid-level personnel.

Working Conditions:

Environment -

• Office environment or remote work from home office

Physical Requirements -

• Physical Requirements - Sitting, standing, walking.

• Equipment: Frequently, approximately 100% of the time uses a keyboard, mouse, computer and telephone.
• Travel: Occasional travel up to 10% between office locations may be required.

#li-remote

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.