Account Management Optimization and Strategy Advisor
| Change Healthcare|
United States, Ohio, Columbus
|June 25, 2022|
Position Summary (Purpose of job):
The Payer Account Management Optimization Advisor is responsible for strengthening the Account Management organization and increasing its transparency and collaboration through the Company. This role supports Account Management by becoming a subject matter expert of the various processes/workflows the Account Management teams need to follow. Other responsibilities include reviewing processes to determine improvements, making a business case to justify changes and implementing changes with buy-in from senior leaders and support from cross-functional teams. A significant component of this role includes projects that are continuous and require workflow documentation, job-aids, training, metric reports, and more in order to drive continuous enhancement.
Key Responsibilities (List the top five to seven essential responsibilities in priority order):
Develop and deploy processes, documentation, and shared knowledge to increase access to information for use by the Account Management organization including; revenue matrixes, operational status reporting, and other "metrics that matter", as defined by the organization. Provide guidance to leadership regarding best practices in regard to analytics and areas for continuous improvement.
Develop subject matter expertise all existing processes and procedures for Account Management throughout the Company and, in collaboration with Account Management leadership and other internal business leaders, update Account Management documentation, procedures, and shared data repositories to reflect the new guidelines.
Establish a continuous improvement plan for Account Management leveraging best practices, feedback, and internal sources to ensure the Account Management role remains responsive with respect to customer and organizational needs.
In collaboration with Account Management leadership, General Managers, and Product owners, create and implement a feedback process to gather and share customer feedback obtained by Account Management with the rest of the organization. Offer strategic insight based on analysis of customer feedback.
Develop reporting to improve collaboration and communication between Operations, Account Management, and Solution leadership.
Lead operational and strategic projects and activities internally to improve the experience of the Account Management organization - strengthening corporate processes across Onboarding, Support, Customer Experience, Business Intelligence, Product, IT, Customer Communications, Billing, BU, & Finance. Be responsible for coordination of activity across legacy organizations and effectively collaborate and drive results with diverse stakeholders including Finance, Sales Operations, Compensation and business unit leadership in order to accomplish project objectives.
Complete other projects and assignments as directed by manager.
Minimum Job Qualifications:
Business Experience -
Specialized Knowledge/Skills -
Physical Requirements -
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
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