Professional Services Manager- Production Printing

Canon U.S.A., Inc.
United States, Illinois, Chicago
130 East Randolph Street (Show on map)
May 26, 2022
US-IL-Chicago \| US-KY-Lexington \| US-WI-Waukesha \| US-IN-Carmel \| US-OH Canon Solutions America, Inc. Requisition ID: 26628 Category: Sales Support Position Type: Full-Time Overview Responsibile for supervising a region within the Systems Solutions Support Division. Supervises the region's systems analysts, engineer's and manages internal or external customer relationships. In addition, responsible for being directly involved in and collaborating with various divisions on Professional Services engagements. Responsibilities - Supervises the systems support analysts and engineers to maintain performance levels within the region, including their own. - Regional P&L responsibility with demonstrated success in the development and implementation of new processes that improve efficiency and productivity. - Conducts yearly objective setting and Performance Appraisal meeting with each regional analyst and/or engineer. - Develops staff development plans with management. - Responsibile for the operation of Canon Solutions America Showrooms. - Prepares Monthly Performance and Tracking Reports for the region. - Monitors the staff paperwork for the systems. Mentors the teams as to the usage and results. - Monitors Pre-Sales and Professional Services engagements of staff. - Supports the region on an as needed basis in order to maximize support value and individual productivity in the area of Pre-Sales and Post-Sales support. - Reviews Pre-Sales projects to maintain Service Level Agreements and quality standards. - Meets with teams to develop strategies on how to improve customer satisfaction. - Supervises and engages in the Professional Service Engagements cycles (Project Plans, SOWs, Implementation, Sign-off and Billing). - Monitors and mentors staff in the region on procedures and technical knowledge. Assists the teams on customer visits when appropriate. - Oversees regional systems daily operations, internal and external. Qualifications - Computer Science or related field or equivalent technical certifications. - Two years supervisory experience and/or five years experience as a Systems Support Analyst or equivalent, preferably in networked digital office products. - Strong leadership, communication, organization, and multi-tasking abilities. - Must be able to effectively communicate and document complex technical issues with both technical and non-technical personnel. - Must be able to operate with minimal supervision, a forward thinker and problem solver. - Able to lead and mentor a Systems Analyst and Systems Engineer team. - Demonstrated experience in software workflow and development. - High level understanding of color and color technologies. - Expert knowledge of Network Architectures. - Required: CDIA+, MDI (1 & 2). - Desired (Any): MCP, CNA, CNE, MCSE, Supported 3rd Party Software Certifications. Company Overview About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . #CSA Workstyle Description Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office two company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Posting Tags #LI-LB1 #PM20 Please see job description PI175535476