Manager, Branch Service

Canon U.S.A., Inc.
United States, Arizona, Scottsdale
1475 North Scottsdale Road (Show on map)
May 26, 2022
US-AZ-Scottsdale Canon Solutions America, Inc. Requisition ID: 27272 Category: Customer Service/Support Position Type: Full-Time Overview Is leadership in your DNA? Does supplying customers with top-shelf service and support while overseeing a sharp team of specialists strike the right chord? You just might be what we're looking for. Canon Solutions America, a trailblazer in technology, solutions, and services, is actively seeking a Manager, Branch Service to direct our incredible team of technical Digital Services Specialists who lead the charge in servicing and supporting Canon's hardware and technology-based solutions. Responsibilities We're in need of a maestro to manage: - A team that services and supports specific business system products and services within a territory and/or an assigned account list, including: hardware, document management solutions, and related software. - Selecting, hiring, training, and developing current and new technical representatives. - Addressing and resolving customer issues in a time-effective manner to achieve complete customer satisfaction. - The warehousing process as it relates to merchandise and inventory. - The development and education of the team as it relates to new technology in an evolving industry. Qualifications Do you fit the bill? - Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time. - Service management experience in the office technology industry. - Hands-on field technical experience with a vast knowledge of electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred. - Strong communication skills, including the desire to develop and lead a team. - Possess excellent time management skills. Company Overview About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . #CSA Workstyle Description Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office two company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Posting Tags #PM20 #LI-MR1 Please see job description PI175535143