About Us:

At Fairtrade America you will work with companies, shoppers and campaigners to create a more equitable trading system for and with the producers growing products like coffee, cocoa and bananas. Fairtrade America is the US branch of the social impact organization behind the Fairtrade Mark. This product label shows shoppers that farmers and workers in the regions we work (Latin America and the Caribbean, Africa and the Middle East, and Asia and Asia Pacific) are getting a fair deal.

We envision a world in which justice and sustainable development are interwoven with trade and business - one where every person can have a decent life. Fairness, integrity and transparency are core to everything we do at Fairtrade. Fairtrade is a global movement that includes nearly 2 million farmers, over 2,000 businesses and millions of shoppers in over 100 countries. By working together, we can create a more equitable world.

Job Overview:

The Client Support Coordinator is an enthusiastic and highly motivated professional who is organized, a great communicator, quick learner, and a self-starter who is mission driven and passionate and knowledgeable about Fairtrade. The role is responsible for providing outstanding client relations to current licensees, including helping them establish new products and lines, educating brands about the work we do so they can better spread the word about Fairtrade, and answering questions related to certification and licensing.

Reports To: Director of Commercial Partnerships

Duties and Responsibilities:

Client Support – approximately 60% of your time

• In close coordination with senior client support colleague, develop, onboard, and manage relationships with brands to ensure excellent customer service as they navigate the Fairtrade System.
• Provide resources (online database management system guides, toolkits, Mark, Mark Guidelines) as the first line of response with licensees and facilitate connection with our Licensing staff to conduct in-depth training, review of artwork, etc.
• Conduct research relevant to our client work as needed.
• Maintain client information in our databases (including Salesforce & Pardot).
• Support development and execution of client management strategy and relevant key performance indicators annually.
• Find new ways to partner with and promote clients, communicating clients’ needs with internal (Fairtrade America) and external (FLOCERT, Producer Networks, Fairtrade International, National Fairtrade Organizations, etc.) actors.
• Collaborate with senior client support colleague and Marketing and External Relations team to build a thriving community of Fairtrade brands by connecting brands via email, phone, virtual events and in person meetings to encourage collaboration and amplify the Fairtrade message.
• Familiarize clients with the Fairtrade America Product Finder as an available resource and provide instructions on how to participate.

Cross-Team Collaboration – approximately 30% of your time

• Collaborate with Business Development team to grow volumes sold by existing licensees on Fairtrade terms.
• In collaboration with Finance and Administration team, update revenue reports every 6 months to include new licensees as well as growth in revenue of existing licensees.
• Liaise with Finance and Administration team to ensure licensee compliance.
• Report to staff on a monthly basis on licensee updates and growth.
• Provide support to Marketing and External Relations team as they plan campaigns, activations and social media content to make sure they have information needed to promote Fairtrade brands.

Resource Development for Clients – approximately 10% of your time

• In coordination with our Marketing and External Relations team, develop and deploy tools to help clients improve their experience with and communication about Fairtrade, including regular newsletters, toolkits, communications guides, trainings, campaigns, and webinars as relevant.
• Collaborate with Licensing team to develop annual impact reports and other resources to create a positive experience for clients.

If you were here right now, you might be working on projects like the following:

• Supporting our Marketing and External Relations team on licensee engagement in our spring campaign.
• Developing relationships with licensees to partner and build their Fairtrade offerings.
• Collaborating with the Licensing and Finance and Administration teams to ensure licensee compliance.

Basic Qualifications:

• A bachelor’s degree plus a minimum of three (3) years’ relevant experience or, if the candidate doesn’t hold a bachelor's degree, an additional four (4) years' relevant experience.
• Demonstrated project management and organizational skills, including attention to detail and ability to monitor multiple projects on ongoing basis
• Excellent relationship-building, presentation and communication skills
• Flexible, collaborative, creative team player able to quickly adjust work to resolve pressing issues.

Preferred Qualifications:

• Proficient with Microsoft Office.
• Basic familiarity with Salesforce, SharePoint, marketing platforms like MailChimp and Pardot, and project management software like Trello.
• Knowledge and commitment to Fairtrade and social justice issues.
• Personal or professional international experience (such as working on global or internationally focused projects or living in countries outside of the US).
• Willingness to travel up to 10% if needed.

What We Offer:

Fairtrade America offers a dynamic and engaging work environment, a competitive salary and benefits program, including:

• Generous time off, including vacation, sick leave, paid volunteer time, 12 paid holidays, and employees receive full pay when the office is closed during the last week of the year.
• Comprehensive health care for you and your family through medical, dental, and vision insurance.
• For emergencies and financial security, life, long and short-term disability, and accidental death and dismemberment insurance, plus an employee assistance program.
• 401k plan with employer matched contributions to help you save for retirement.
• Flexible spending and transit reimbursement programs offering pre-tax savings for qualified health care, dependent care and transportation expenses.
• Paid parental leave for three months, plus additional flexible options for six months.
• Telecommuting and flexible work schedules available.
• Wellness benefits, including access to an on-site fitness center and reimbursement for wellness programs and activities such as gym memberships, yoga classes and more.
• Mission-driven, passionate, and welcoming colleagues who learn from each other and enjoy working together.
• Professional development program designed and funded to support your career goals.

Salary: $45,000 – $60,000 per year

Fairtrade America is committed to an inclusive and diverse workforce. We do not discriminate on the basis of actual or perceived race, color, national origin, religion, age, sex or gender (including pregnancy, childbirth, or pregnancy-related conditions), gender identity or expression (including transgender status), marital status, sexual orientation, physical or mental disability, genetic information, military service or veteran status, or any other status protected by law.