IT Technician

Who We Are

ANCOR, the nation’s leading voice in Washington for providers of community-based intellectual and developmental disabilities (I/DD) services, is experiencing a period of unprecedented growth in both size and stature. Our growing community is composed of nearly 2,000 private I/DD provider agencies, state provider associations and community partners, together employing a workforce of more than a half million dedicated professionals supporting more than 1 million people with I/DD in the US.

We are committed to mitigating bias in our hiring processes, which you can learn more about later in this position description.  

What We’re Looking For

ANCOR is seeking an entry-level IT Technician to provide end-user support for common Office software, computers, and related office technology and to assist with day-to-day information processing and maintenance tasks related to our Association Management System and Database. 

The ideal candidate will be able to demonstrate competencies in supporting and troubleshooting the following categories of technology:

• Microsoft Office Productivity Suite (Word, Excel, PowerPoint, SharePoint, etc.)
• Microsoft Outlook / Exchange 365
• Microsoft Windows 10
• Common Office Hardware and Peripherals (Laptops, Docking Stations, Printers, etc.)
• Network Connectivity, Internet Access, and WIFI
• Internet Cloud based services utilizing SSO Authentication such as Zoom and SurveyMonkey
• VoIP, Teleconferencing, and Cell Phones

Job responsibilities also include assisting with administrative tasks such as:

• Documentation of user issues and timely reporting of tickets and escalations to stakeholders
• Documentation of best practices and other instructional materials as needed
• Management and maintenance of hardware and related technology equipment
• Routine processing of database transactions, report requests, and other association business tasks managed by the AMS as needed.

We’re excited to talk with you about this opportunity if you are already familiar with any of the following Association technology:

• netFORUM Enterprise Association Management Software
• WordPress Content Management System
• Higher Logic Community / Magnet Mail E-Marketing Platform
• Ring Central
• SurveyMonkey
• Zoom

And/or if you have completed any of the following industry certifications or specialized course work:

• Microsoft Fundamentals Certification (or equivalent technical certifications)
• Microsoft SQL Server Programming and Query Language
• IT Technical Support Course Work / Degree 

ANCOR’s staff is small but mighty and includes staff who are located around the DC metro area and across the United States. However, this position will require in person office hours at our Alexandria, VA office in Old Town Alexandria. The ability to work cooperatively with and communicate effectively with staff across a wide range of computer literacy and technology comfort through in person interaction and remote assistance technology is essential.

Why Work With Us

ANCOR is proud to be an equal opportunity employer. People with disabilities, people of color, immigrants, women, and members of the LGBTQ community are encouraged to apply because we believe diverse perspectives enhance our work. 

ANCOR is proud to offer an excellent benefits package for full-time employees, including comprehensive health coverage, comprehensive vision and dental coverage, retirement contributions, several weeks of paid vacation and holiday leave, paid time off for volunteering, paid parental leave, a flexible work schedule, and more.

This position will provide opportunities for professional development and on the job training and skill enhancement. We strongly prefer to hire a Full-Job employee but are willing to accommodate Part-Time hours as part of a transition to Full-Time employment.

How We Intend to Mitigate Bias in the Hiring Process

To demonstrate our commitment to antibias hiring practices, we like to tell candidates upfront that the application process for jobs at ANCOR is a bit different from what you may be used to. While some software-based submission processes may not align with our in-house process, we believe the steps below will ensure that your application receives a non-biased initial review from our hiring manager. 

• All email submissions will arrive in an inbox that is not accessible to the hiring manager.
• An independent person will blackout details including name, street address, and name of any educational institutions before handing the résumé to the hiring manager.
• Interviews will not be conducted until the “for best consideration” application deadline has passed.
• Additional applications may be reviewed if submitted after this date, assuming an offer has not already been accepted by a candidate for the position.  
• Semifinalist candidates will receive an assessment that will demonstrate your technical skill. 
• Final candidates will be asked to participate in both a face-to-face and virtual interview.

How to Apply

To be considered for this opportunity, tell us why you’re excited about the position, including your résumé, and unofficial transcripts if applying as an active student. Submit requested materials through your institution’s job portal or via an e-mail to techsupport@ancor.org.

For best consideration, please apply by July 15, 2022.