Clinical Support Staff

ROWAN DIAGNOSTIC CLINIC, PA

Position Description

Job Title: Clinical Support Staff

Department: Clinical Support

Reports To: Clinical Operations Supervisor

Summary: Assists in

Essential Duties and Responsibilities: include the following.

1. Verifying insurance coverage and proper ICD coding for CT and MRI procedures ordered.

2. Verifying sleep study coverage and proper ICD coding for pulmonary department

3. Verifying DME, pulmonary equipment, coverage and proper ICD coding for pulmonary department

4. Completing the referral loop on office referrals; looking for correct notes and attaching them appropriately to the correct referral, making sure patients have seen the referring provider, if not verifying that the patient will be attending the referral. Effectively closing the referral gaps.

5. Clears "jelly beans" from login account timely and accurately.

6. Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and demonstrate possession of the basic fund of knowledge relative to the individual's certification. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Current or pending certificate from college or technical school.

Computer skills: Routine keyboard skills. Ability to grasp concepts of program-specific software such as RDC's electronic medical record, hospital browsers, and managed care eligibility web sites.

Language Skills: Ability to read and interpret documents such as safety rules, procedure manuals, and medication instructions. Ability to write routine office correspondence. Ability to speak effectively and convey medical directions.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions.

Certificates, Licenses, Registrations: Certified or Registered Medical Assistant or Licensed Practical Nurse

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

Attendance/Punctuality - Is consistently at work and on time; routinely works full planned schedule.

Dependability - Follows instructions, responds to management direction.

Problem Solving - Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.

Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.

Initiative - Volunteers readily; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Generates suggestions for improving work.

Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.

Judgement - Exhibits sound and accurate judgment.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Organizational Support - Follows policies and procedures.

Patient Service - Manages difficult or emotional patient situations; Responds promptly to patient needs; Responds to requests for service and assistance.

Planning/Organizing - Priorities and plans work activities; Uses time efficiently.

Professionalism - Approaches others in a tactful manner.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

Quantity - Completes work in timely manner.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; Presents numerical data effectively.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear patients, providers, fellow staff, and telephone conversations. The employee is continually required to stand; walk and reach with hands and arms. The employee is frequently required to sit and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally required to assist patients on/off examination tables and/or assist in transportation of patients through the office via wheelchair. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

Partner Practice

Please note this position is posted on behalf of our partner practices. This individual will be working at the specific practice that is mentioned in the above details and will not be a direct employee of Aledade, Inc. so will therefore not be eligible for the benefits available to Aledade employees.