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Beauty Specialist - Maison Francis Kurkdjian

Neiman Marcus Group Inc
United States, Texas, Irving
July 25, 2022


Marcus Group (NMG) has been the premier destination for luxury fashion
and goods, superior service, and an elevated retail experience for more
than a century. Today, 9,000 associates contribute to the success of
NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.
There are 38 full-line Neiman Marcus stores in cosmopolitan markets
across the United States and a sophisticated digital platform that
attracts shoppers worldwide. Bergdorf Goodman operates two stores in
landmark locations on Fifth Avenue in New York City and
BergdorfGoodman.com, catering to loyal luxury customers globally. NMG
also owns five Last Call stores and Horchow.com, an e-commerce site that
offers premium furniture and home decor.

an organization, NMG is on a transformational journey to become the
preeminent luxury customer platform. NMG continues to deliver the best
integrated customer experience and has evolved the business to succeed
in the ever-changing retail landscape. NMG is a relationship business.
What differentiates the organization from other luxury retailers are its
unique assets: a strong store footprint, the most knowledgeable
associates, an engaging online experience, solid brand partnerships,
innovative digital and in-store experiences, the most loyal luxury
customer base, and a strong balance sheet.

customers will always be at the center of everything NMG does. The
company continues to reinvest in new technologies that enhance the
customer experience. NMG meets customers where they are. NMG's goal is
to offer customers a seamless experience across its stores, online, and
remote digital selling.

priority is to develop a highly engaged and high-performing team where
everyone belongs. The business attracts and retains best-in-class talent
through unique offerings provided to associates in addition to standard
employer benefits. These include an innovative way of working,
associate discounts on merchandise, tuition reimbursement, associate
hardship fund, and paid time off to volunteer, to name a few.

part of NMG's Environmental, Social, Governance (ESG) work, the
organization is focused on driving its core value of being "All Heart."
NMG is also assessing its current environmental and social impact while
developing a three-year plan to lead the luxury industry in its
commitment and transparency to environmental and social sustainability.
NMG strives to become an employer of choice, driven by a culture of
Belonging. A dedicated team focuses on this journey, directly impacting
how NMG conducts business throughout the workforce, workplace, and
marketplace dimensions.

has incredibly passionate and committed corporate and store associates.
NMG offers associates an environment where everyone feels welcomed,
nurtured, and empowered. Our associates are the heart of NMG. As an
organization, NMG leads with love - love for customers, love for
associates, and love for brand partners.

Job Summary:

The Beauty Product Specialist will achieve established retail sales goals, build brand awareness, create and maintain long term relationships through follow up and attention to customer needs. This position utilizes outstanding customer service and organizational skills to ensure the customers will experience superior standards of service.

Key Performance Elements:

The Beauty Product Specialist will be accountable for the following Neiman Marcus employee guidelines and will report progress to NMD management. Established goals will be accomplished through the Specialist's personal sales productivity, execution of Clienteling Program and Marketing Plan while providing extensive product knowledge to Neiman Marcus and Bergdorf Goodman customers.

Job Responsibilities:

  • Becomes thoroughly knowledgeable on brand. Knows the detailed history, process of creation, ingredients selected/used, and the factual information on each product.
  • Consistently discovers and learns about other brands sold throughout NM as well as in the industry.
  • Answers customer inquiries, evaluates and determines true customer needs.
  • Engages in Live Chat communication with customers.
  • Creates and sends email blasts to approved brand database from Marketing.
  • Builds and maintains a Client Book detailing client product purchases, which is used for follow up or to target specific client groups.
  • Sends thank you notes and samples consistently. Follows up on samples, via phone or email, within 15 business days.
  • Sends weekly reports to NMD Manager and Vendor.
  • Places customer orders and communicates with vendor and buying team on the processing of samples and testers for business needs.
  • Independently resolves internal and external customer questions/concerns on product and/or website issues for their brand.
  • Ensures timely and accurate completion of all administrative work.



  • Professional and enthusiastic team player, with a demonstrated commitment to selling beauty and customer service.
  • Ability to remain calm and customer focused during challenging communications.
  • Strong communication skills, someone who can speak about beauty trends with authority.
  • Minimum 5 years' experience in the Beauty and Cosmetics Industry.
  • Experience in a sales environment as a Product Specialist, Business Manager, or Counter Manager preferred.
  • Ability to communicate professionally with corporate merchants and vendor partners regarding business needs.
  • PC competency in a Windows environment with emphasis on Advanced Excel formatting and PowerPoint.
  • High School Diploma / equivalency required.
  • Ability to achieve competing, deadline-driven priorities.
  • Experience in a customer service / sales or contact center environment a plus.
  • Weekend and Holiday availability.
  • Flexible, detail oriented and able to multi-task with little or no direction.