Bilingual Department Support Specialist

Department Support Specialist

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

As a Department Support Specialist, you will provide administrative support for the Health Care Rep Team and serve as customer service for individuals who come to the onsite office or call into the office.

Location: Jackson Memorial Hospital in Miami FL (onsite, not remote)

Hours: Full-Time, Sunday-Thursday (Sun-Mon 7am-4PM, Tues-Thurs 8AM-5PM

Responsibilities include but are not limited to:

• Processes new claims or modifies existing claims according to the appropriate agency and/or action
• Documents and updates internal database based on daily contact of select members of assigned applicant group and application evidence requirements
• Ensures that internal database has appropriate information in the correct fields, i.e., work activity, medical conditions, third party contact information, employment, and salary information
• Identifies and takes appropriate actions to complete and submit required financial, medical, and personal information forms to support the client application process
• Reviews outgoing client material for accuracy prior to submittal.
• Complies with ethics, privacy and compliance policies and procedures
• Responsible for mail correspondence and logging important information and documents
• May be responsible for answering inbound calls and ensuring that the calls are being directed to the right individual for response
• May be responsible for meeting with patients onsite to gather documents and/or needed information for application

REQUIREMENTS:

• High School Diploma or GED
• Able to read and speak both English and Spanish fluently
• Excellent verbal and written communication skills
• Strong attention to detail and ability to follow detailed instructions
• Previous experience in a hospital or medical environment
• Previous experience with filing, data entry and general administrative tasks, including copying and scanning
• Previous customer service experience preferably in an office or medical environment
• Computer skills, including word processing (MS Office, Outlook, Excel, preferred)
• Demonstrated strong written and verbal communication skills

What are the working conditions and physical requirements of this job?

• General office demands
• Prolonged periods of standing and walking in hospital facilities

How much should I expect to travel?

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Unique Benefits:

• Full-Time employees receive Paid Time Off (PTO), eight (8) paid holidays and two (2) floating holidays
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Your choice of four medical plans & My Healthy Changes well-being program
• US 401(k) savings plan, tax free health savings (HSA) and flexible spending accounts (FSA) and educational assistance for eligible employees
• Dependent Care Flexible Spending Accounts provide pre-tax money for your eligible dependent day care expenses
• Resources for Living provide tools to find family childcare that fit your needs
• Learn more about Total Rewards at https://careers.changehealthcare.com/

Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfto view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.