Patient Service Rep 1

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Education/Experience:

• High School Diploma or equivalent
• 2-3 years of additional schooling/related work experience; including 1 year of A/R Follow Up preferred
• Beginner to Intermediate working knowledge of MS Excel, MS Word and MS Outlook
• Strong customer service experience

Qualifications:

• Computer/data entry skills required
• System knowledge preferred
• Must be proficient with computers and attentive to detail
• Possess analytical and problem solving skills
• Strong written and oral communication skills
• Experience working with various insurance policies and procedures related to claim adjudication and payment processe; preferred, but not required
• Can utilize resources to complete tasks and orchestrate multiple activities at once to accomplish goals(talk/type while on phone with patients)
• Ability to problem solve in a timely manner with efficient resolutions
• Represents the office/Organization in a positive manner; supports and encourages strong morale and spirit in his/her team
• Works well with others
• Must maintain patient/client confidentiality
• Employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls and talk or hear. Employee must occasionally lift and/or move up to 25 pounds

Essential Functions:

Responsibilities include but are not limited to:

• Ability to work in a high-volume call center environment
• Ability to multi-task and utilize multiple system components within a single call
• Strong ability to talk/type to minimize talk time
• Completes and processes necessary paperwork as assigned (i.e., Financial Assistance, PHI disclosures, etc....)
• Works collaboratively with peers and senior management
• Completes/Resolves CRMs and/or AIFs within expected time frames

Measurements of Success:

• Maintains quality scores of 96% or higher
• Maintains production scores of 85% or higher with expected goal of 100%
• Maintains utilization scores of 98% or higher
• Maintain phone stats not to exceed 45 second ASA and no more than a 5% abandon rate
• Maintain AUX time at or below 1.5 hours per day

Diversity and Inclusion:

*At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
*Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when job-related and consistent with business necessity, we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfto view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.