Sr Cloud Delivery Eng

Deltek, Inc.
United States, Virginia, Herndon
2291 Wood Oak Drive (Show on map)
August 01, 2022
05-Jul-2022 Sr Product Release Engineer US Remote 8024BR Position Responsibilities This role will be part of a growing team responsible for maintaining and supporting all aspects of the Deltek Costpoint Cloud environment. This SaaS environment will have tight compliance-driven controls focused on data handling and access as well as exceptional levels of reliability, scalability, security, quality of service. We are looking for team players and leaders that are reliable, enthusiastic, committed, creative, and customer focused. This role also requires strong collaboration skills to focus on a diverse palette of technical and operational work in a continuously evolving environment. Troubleshoot complex problems tied to application maintenance tasks, provide software fault diagnosis, resolve operational issues, and interact with vendors and Deltek's Engineering and Customer Care teams. Provide backend support for the client-facing Customer Care team. Troubleshooting Application and User Account problems as well as providing software fault diagnosis and proposed resolutions that pertains to the Cloud SaaS environment Manage and support cloud applications. Satisfying application service requests. Executing SQL scripts provided by Customer Care for troubleshooting data related issues. Adhering to a high standard in security protocol and procedures. Performing Deltek product hotfix deployments and installations/upgrades. Runbook and Knowledge base content management responsibilities Ability to provide solutions that result in a better customer experience. Maintaining and auditing customer Instance inventory lists Must be able to work flexible hours - some weekend work or on call scheduled hours required Qualifications 2+ years supporting Enterprise customer-facing software 2+ years of experience with SQL script execution in Oracle 2+ years' experience as a Windows System Administrator Experience with Oracle WebLogic platform is a plus Diverse range of technical and operational interests and capabilities, including Microsoft Windows, Networking, AWS, Java/J2EE, PowerShell, SQL Server, Oracle, virtualization, monitoring. Experience working with Privileged Access Management Solutions like Centrify is a plus. Understanding of high availability and disaster recovery strategies. Ability to work in high pressure, highly flexible environment against both short and long term requirements. Passionate about technology and solving application focused problems. Must be detail oriented, task driven, and have great communication skills. Customer service focus is key. Works and engages well in a team oriented environment Ability to provide solutions that result in a better customer experience IND123 Travel Requirements No Company Summary As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com EEO Statement Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. E-Verify Statement Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.