Post Payment Support Specialist

Post Payment Support

Overview of Position

Post Payment Support is a multi-incumbent role where each position with this job title will primarily focus on outbound provider call, inbound triage of calls and post-payment audit processing.

What will be my duties and responsibilities in this job?

• Assignment of outbound calls (60 per day average) for provider reporting based on monthly mailings and incoming provider inquiries.
• Participation as a Team on daily inbound and outbound call management, scheduling, and escalation.
• Document call communication, update provider address or contact information while maintaining expected level of accuracy.
• Responsible for the coordination of the provider medical record request process when applicable to ensure that all requests are being generated and processed in a timely manner.
• Follow up and obtain outstanding medical records from providers
• Perform other tasks and duties as necessary to assist Team goals
• Demonstrate behaviors, actions, and attitude that reflect Change Healthcare's Vision.

What are the requirements needed for this position?

• High School Diploma or GED
• 2 years of outbound call center customer service experience
• Strong Microsoft Office skills including outlook, word, excel, and access.
• Ability to use software, hardware and peripherals related to job responsibilities
• Excellent written and verbal communication
• Multi- task in a production driven environment
• Experience working with Confidential information

What other skills/experience would be helpful to have?

• Healthcare knowledge a plus
• Familiarity with CPT codes
• Strong self-management skills, with strong work ethic.

What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel?

N/A

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfto view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.