SAP Application Support Engineer

The Commercial Application Support Engineer will be responsible for day-to-day support of the SAP ERP system, with a focus on Sales & Distribution/Order to Cash, Pricing and interfaces to other Sales & Commercial applications. This person will act as a subject matter expert, assisting end users, peers and external vendors to help manage enhancements and provide support across all Breakthru Beverage locations.

Document and communicate requirements as generated by IT peers or users to effectively manage the development and support that meet high levels of quality, security and performance.
• Effectively troubleshoot and provide resolutions to end-users related issues as a level 2 support resource across all the company

• Effectively document design and development work in line with change management procedures

• Assists IT peers and users to solve problems or develop enhancements

• Analyze existing software programs and procedures, recommends additional programming methods and/or routines to improve efficiency.

• Perform basic configuration and set up to facilitate new functionality

Required:

• At least 5 years of total experience in implementing and supporting an ERP system
• Demonstrated ability to support and implement high availability software solutions
• 2+ years implementing and supporting systems that support in a highly automated and cross platform ERP environment
• Strong business acumen including an understanding of Sales & Distribution, Order to Cash and Pricing in a highly automated environment
• 3+ years of full project lifecycle management including requirements gathering, writing functional specs, developing prototypes, data mapping, functional testing, user acceptance testing, documentation and training.
• Strong ability to analyze complex problems within the applications and the ability to work with other areas to isolate and resolve the problems to avoid future occurrences

Preferred:

• Experience in Wholesale distribution industry preferred

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

#LI-Hybrid