Partner Business Analyst

What if the solutions you sold changed the way the world communicates?

What if you had the freedom of a startup and the resources of a global enterprise?

You'd break new ground. Raise the bar for performance. And do career-defining work.That's exactly the kind of environment we're building together at RingCentral.

The RingCentral Sales team does more than close deals. We build, grow and nurture relationships-from small businesses to global enterprises. We've become the #1 global cloud-based communications provider because we're not just selling-we're changing the nature of communications. That's why RingCentral is the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth and a $1 billion annual revenue run-rate!

We're as proud of our working environment as we are of our market success. You'll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career.

Job Description:

We are currently looking for a Business Analyst to support RingCentral's hyper-growth and market-leading technology position. This person will play a key role as he/she will directly support systems and processes to drive innovation and scalable solutions to support our Partner organization.

The ideal candidate will have expertise in developing and maintaining strong relationships with internal stakeholders and cross-functional teams to drive toward measurable goals. Through superior communication skills, he/she will communicate and assist partners in implementing and understanding RingCentral process, policy, and approved operational and programmatic components. This person will also possess a solid understanding of utilizing systems and tools to create strong operational processes and efficiency for RingCentral's partners. Project management, system enhancements and automating manual processes are at the core of this role.

Must Have:

• Provide day-to-day support for partner teams to help them sell, implement and support RingCentral's services in collaboration with RingCentral's internal support teams.
• Drive innovation on systems, processes, and tools to increase efficiency, simplification, and scalability of partner support.
• Drive project management by identifying requirements, networking with operational teams, and managing to project milestones through implementation.
• Collaborate with the Partner team to deliver unique ad-hoc and recurring reporting that drives visibility into sales performance and lead generation activity.
• Create and drive operational plans with new and existing partners to identify and qualify mutually rewarding sales activities, strategies, and business opportunities.
• Develop best practices and train Partner Managers on sales process and escalation requests.
• Work with cross-functional teams to assist with partner implementation, support and commission escalations.
• Understand the partner program structure and deliver insights through data on where RingCentral services can enhance their value proposition.
• Provide recommendations on enablement activities to align with company strategy and KPI objectives.
• Recommend collateral and process enhancements needed to enhance partner experience based on conversations with partner stakeholders.
• Hold a regular cadence of conversations with partner stakeholders to assess partner concerns and areas of opportunities.
• Serve as internal channel advocate to ensure partner and customer satisfaction.
• Ability to travel up to 10%.

Qualifications:

• 1-5 years working in sales operation or supporting strategic IT partners.
• Experienced in developing and speaking to analytics and KPI reporting.
• Proficient in using Salesforce and BI tools including Microsoft Power BI.
• Strong Excel skills required.
• Successful track record supporting sales and operational initiatives.
• Ability to build relationships with and strongly influence internal and external executive level decision makers.
• Must be able to create and deliver strong presentations.
• Must be able to articulate cross-functional sales process at an executive level.
• Clear and effective communication skills, both verbal and written.
• Strong initiative and creativity applied through technology.
• Ability to excel in a team-oriented, collaborative, and fast-paced environment.
• Vibrant and energetic attitude, willingness to perform and get things done.
• BA / BS or equivalent education and relevant experience.
• Strong organizational skills

What We Offer:

• Base Salary
• MBO Bonus (paid quarterly)
• RSU's (Restricted Stock Units)
• Immediate full benefits (Health, Vision, Dental) effective day one
• Flexible PTO plan
• ESPP (Employee Stock Purchase Plan) opportunities that accompany a high growth organization

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.