Sales Operations Analyst L3

Job Responsibilities

• Support client programs focused on implementation and troubleshooting of cross channel account assignments and company/agency hierarchy requests
• Ownership and execution of day-to-day operational queues and special projects effectively and in a timely manner
• Help drive performance accountability to ensure SLAs are consistently met or exceeded
• Manage user escalations and work with client partners and cross functional teams to deliver timely and complete solutions
• Be the 'frontline' of support to onsite / offshore teams, helping answer questions and resolve issues blocking resolution of customer requests
• Lead weekly internal team meetings to discuss workflow improvements and to address team questions and operational barriers.
• Work within the client's internal support platform to implement customer requests and troubleshoot issues
• Be a subject matter expert for rules and processes pertaining to data governance, reactive workflows and help maintain training material and process documentation.
• Identify opportunities to improve processes effectiveness and efficiency and assist in the delivery of improvements to team workflows.
• Performing impact and Root cause analysis and analyze issue trends & prepare summary for stakeholders

Minimum Qualifications

• 4-7 Yrs of experience in Sales Operations or Strategic Operations or similar roles
• Education: Bachelors in any discipline
• Ability to step into a lead role that helps customers and team members navigate internal workstreams
• Proactive, flexible and uses good judgment and problem solving to accomplish tasks on schedule with minimal direction and supervision
• Strong written and verbal communication skills, including presentation writing and delivery to both technical and business stakeholders
• Ability to work across time zones in a fast-changing environment

Preferred Qualifications

• Experience in Digital advertising, Customer support, Project management skills, Stakeholder management skills
• Adept proficiency in SQL
• Experience/knowledge of Google Ads space
• Experience managing vendor programs and identifying and executing process improvements.
• Comfortable navigating ambiguity and collaborating with others to find efficient solutions

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Aug 16 2022

About Cognizant

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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