Product Manager Field Support

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you'll be doing...

You will be working in Verizon Business Group's digital product team working in the ecommerce team. The Product Manager Field Support is responsible for developing a roadmap from the voice of the customers and the sales teams. This would include interacting and training the sales teams and customers on latest features. The product manager would need to understand the My Verizon for Business flows and be the subject matter expert when working with the field.

The primary accountabilities associated with this role include:

• Create the vision and designs for the digital user experience. Your aim is to use digital media to engage, inform, and excite new and potential customers.
• Own training and education for the field and the customers they support by hosting frequent learning and support sessions.
• Manage active sales funnel and monitor performance and log any experience issues in Jira. Work with IT to resolve and prioritize the issues.
• Understanding and balancing the needs the business and the digital audience, you'll create a highly engaging digital user experience to achieve our marketing goals.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we're looking for...

Understanding what customers will want next is your driver. You are creative and balance that with your practical business side. You can manage several projects with tight deadlines and not miss anything - while also keeping your eye on the big picture. An environment with lots of competing priorities and new challenges every day is where you thrive. With a knack for working with different types of people, you inspire others to do their best work and carry out your vision.

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Experience with sales management and/or customer support management.
• Willingness to travel.

Even better if you have one or more of the following:

• A degree.
• Prior experience with digital operations, ecommerce, website design as a product owner/product manager.
• Strong communication skills either as part of customer support or sales team.
• Experience creating digital journeys for ecommerce transactions in agile environment.
• Past experience in sales or customer support or training.
• Ability to think strategically and break up work in to smaller chunks based on priority.
• Excellent product management skills including product ownership, requirements gathering.
• Data driven with ability to analyze, understand and decipher insights from available analytics.
• Skill in tools like Adobe Insights and other reporting and analytics tools.
• A demonstrated team player who can effectively handle multiple priorities simultaneously within aggressive timelines.
• Ability to identify, trouble shoot, and resolve problems across the digital ecosystem.
• Exceptional written, oral, and presentation communication skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives,we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a Colorado work location, the compensation range for this position is between $97,000 and $180,000based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentivebased position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.