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Service Technician I - Greater Michigan

Andersen Corp.
401(k), profit sharing
United States, Michigan, Grand Rapids
Jun 29, 2024

Job Details

Purpose: Provide superior field support on RbA products by performing service or doing technical measures prior to installation

SERVICE RESPONSIBILITIES
Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken
Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.

TECHNICAL MEASURE RESPONSIBILITIES
Accurately measure dimensions and determine installation processes for windows and doors
Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications
Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
Provide accurate measurements and documentation of job-related circumstances in a timely fashion

COMMON RESPONSIBILITIES
Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction
CULTURE:

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We're committed to making a difference through challenging ourselves each day, recognizing, and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing.

BENEFITS:
We offer a competitive benefits package including medical, dental, vision, 401(k), and profit sharing as well as other benefits.

QUALIFICATION AND SKILL REQUIREMENTS:
High school diploma.
2 to 3 years experience with window installation preferred
Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry.
Demonstrated interpersonal communication skills; strong listening & empathy skills
Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions.
Diagnostic skills: assessment, problem solving and decision making
Organizational skills for managing work schedules, job priorities, and stock levels.
Basic math skills; legible writing.
Initiative; ability to work independently. Flexibility; Willingness to work variable work schedules

By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, "RbA").

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

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