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Patient Outreach Specialist - Temporary (Remote within Mississippi)

Aledade, Inc.
United States, Mississippi
August 19, 2022
Aledade is currently looking for full-time temporary support for a Patient Outreach Specialist in Mississippi. In this role, you will be conducting emergency department outreach calls, provide patient education about clinic appointment availability, and identify and communicate if the patient has any care coordination needs or triaging needs from the supported practice. All work will occur in partnership with the market and practice leadership team. As a Patient Outreach Specialist, you will be expected to work 40 hours per week for roughly 6-12 months.
This is a remote position & candidates must be located in Mississippi.
The duties for this position are:
  • Conduct direct telephonic outreach to patients on the provided list
  • Follow standard messaging provided by Aledade, and assist patients in setting up an appointment with their PCP
  • Apply motivational interviewing tactics to break down psychosocial barriers to appointment creation and attendance
  • Track outreach and outcome documentation in the Aledade App and/or in a shared Google Drive document or other tracking system provided by Aledade and on Aledade systems
  • Identify outreach trends and cycle back learnings to the team and share creative ideas for increasing patient visits. Retain some degree of flexibility as outreach strategy may shift with greater data availability
  • Must reside in Mississippi
  • 1-year health care experience required
  • Medical Assistant Preferred
  • Minimum 1-year customer service and telephonic experience preferred
  • Medical Terminology certification is preferred
  • Strong organizational skills
  • Ability to work very independently Proficient with Microsoft and Google applications
  • Strong communication skills
  • Strong motivational skills including conflict/dispute resolution techniques
  • Must have access to strong internet connection
All prospective hires will be required to demonstrate that they have been fully vaccinated, including booster shots, against COVID-19 with a COVID-19 vaccine for which the U.S. Food and Drug Administration has issued a license or an Emergency Use Authorization prior to mutually-agreed upon start date at Aledade, unless they qualify for a medical or religious accommodation to this vaccination requirement. In certain limited circumstances, Aledade will accept documented proof of prior infection with COVID-19 in lieu of a booster shot.
If you are passionate about transforming the healthcare system into one that best serves the needs of patients, doctors, and society, we'd love for you to join us!
Who We Are:
Aledade is a leader in population health that is using innovative, value based solutions to transform the way physicians interact with their patients. We are on a mission to change healthcare for the better and solve complex problems within the healthcare system.
We follow the simple but radical idea that Aledade only succeeds when our partner practices succeed. From our cutting-edge technology platform to practice transformation services, we provide physicians with everything they need to create and run an accountable care organization (), revamping the way they practice and getting them back to where they should be: quarterbacking their patients' health care!
Our customized solutions help clinicians in communities across America preserve their autonomy, deliver better care to their patients, reduce overall costs, and keep independent physician practices flourishing.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness, and a desire to learn. You will work with team members that bring a wide range of experiences, interests, backgrounds, beliefs, and achievements to their work, united by a shared passion for public health and a commitment to the Aledade mission.
We've recently been recognized as a Top Workplace by The Washington Post, Best Workplace in HealthCare & Biopharma, Top 100 Best Small & Medium Workplaces, Glassdoor Best Places to Work, a Best and Brightest Companies to Work for in the Nation, a Tech Tribune 10 Best Tech Startups in Maryland and Bethesda, and a 2020 Inno on Fire by DC Inno. That's because the things that matter to you also matter to us!
At Aledade, we don't just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.