Inside Sales Representative

Sales --> Inside Sales

Do you want to work for a Company where 96% of the employees say it is a great place to work?!

World Electric is hiring an Inside Sales Associate to join our team!

Schedule: Monday-Friday

Starting Rate: Competitive hourly rate and commissions with full benefits package

Position Summary: Ensures customer satisfaction through processing orders, and coordinating customer service needs with other functions within the branch. Serves as customer contact regarding such matters as pricing, scheduling and shipping. Responsible for performance in areas of sales, gross margin, gross margin percentage, market share growth, and profitability of all product lines.

Essential Duties and Responsibilities: (Include the following. Other duties may be assigned)

• Receive calls from customers to explain type of service or product offered.
• Quote prices and use sales skills to complete the purchase.
• Work with the outside sales and manager to secure customer satisfaction on all accounts.
• Ensure customer returns are handled in accordance with company policy
• Prepare and work reports on sales activities and expediting.
• Assemble all information necessary for a customer quotation
• Prepare customer quotations and analyze quotation results
• Provide appropriate report information to sales management and outside sales
• Perform other duties as management deem necessary
• Secure and place orders with others for filling and arrange delivery date.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Record names, addresses, purchases, and reactions of prospects solicited.
• Source product for "special" and "direct" non-stock customer orders

Qualifications:

• Two year certificate/degree from college or technical school; or six months to two years related experience and/or training; or equivalent combination of education and experience

• Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization. Ability to interface in a customer responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals.

World Electric Supply was started in 1999 in North Miami Beach with one location. Since then we have expanded to 16 locations throughout Florida and Georgia. If you need it, we more than likely have it in stock at one of our many facilities, ready to be delivered, when and where you specify.

NOTE: This job description reflects management's assignment of essential functions and position responsibilities. This job description in no way states or implies that these are the only duties to be performed by the incumbent in this position, and nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job description at any time. *World Electric is an Equal Opportunity Employer