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Associate Operations Analyst

Buckeye Partners L.P.
United States, Pennsylvania, Allentown
August 05, 2022

Founded in 1886, Buckeye Partners, L.P. has a proven track record of stability and success. We pride ourselves on the laser focus we apply to safely providing service and value to our customers, operating under a strong set of values, and empowering our employees to make decisions. We have a tenacious commitment to environmental responsibility and regulatory compliance in all that we do.

It is our internal culture that sets us apart from other companies. Our goal is to provide our employees with a greater span of responsibility, the ability to make decisions, and access to experts to help you build your skills and experiences. Each of our career tracks provides employees with the ability to innovate, and be a significant contributor from their first day on the job.

Buckeye Partners is currently seeking an Associate Operations Analyst with experience supporting operations applications in a highly secure environment in the Oil & Gas Industry to join our team!

Role Summary:

This position is responsible providing analysis and recommendations for the Operations and SCADA systems staff in managing, monitoring, and documenting Microsoft Windows, Citrix and VMware systems in a highly secure environment.

Responsibilities & Essential Functions include:

  • Process and Procedure Support. Supporting standard procedures processes and policies for the operations group including production, data control, operations, operations support, and change management.

  • Documentation Management. Create and maintain documentation related to SCADA and business systems, system installation, new application deployment, and automation through scripting.

  • System Alerts & Security. Respond to system & security alerts in a timely manner. Elevate to the appropriate parties when applicable.

  • IT Support. Provide support to IT staff regarding system administration and maintenance. Provide analysis and recommendations to appropriate parties regarding administrative and maintenance issues.

  • Patch Management. Document and perform system patching and update procedures for servers and appliances.

  • Technical Support. Install, configure, monitor, update and, troubleshoot existing and new Microsoft Windows server operating systems and associated storage.

  • Technical Support. Install, manage and troubleshoot remote application and desktop delivery using Citrix.

  • And other duties as assigned.

Position Requirements:

  • Bachelor's Degree in Computer Science, Management Information Systems, or related discipline, or equivalent combination of education and/or work experience required.

  • Previous experience with Microsoft Windows server products, Citrix, Vmware, and Microsoft Office products including Visio required.

  • Previous experience working in a Process control or SCADA environment required.

  • Experience preferred in the following: Experience with Citrix Xen server, Citrix Netscaler, Cisco UCS, HPE Servers, SAN storage, Powershell, Solarwinds Orion, Quest Kace, Evault, SCCM, WSUS, PRTG, RSA, Netwrix

  • Ability to travel up to 20% domestically and internationally

Certificates & Licenses:

  • None required

Other Skills, Attributes and Abilities:

  • Ability to lead project initiatives.
  • Excellent communication and analytical skills.
  • Ability to assist PC users in a pleasant, non-technical manner for problem resolution.
  • Proven ability to recognize symptoms, analyze system data, and take corrective actions when problems arise.
  • This position requires good visual acuity, with a large portion of the time using a PC or other screen.

Essential Functions:

  • This position requires the ability to safely and successfully perform essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and or/quantitative productivity standards.

  • This role requires the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

  • This position requires compliance with all personnel policies.

Physical & Safety Requirements:

  • The person in this position needs to occasionally move inside the office to access file cabinets, office equipment, etc.

  • This role continuously operates a computer and other office productivity equipment (i.e. a calculator, copy machine and computer printer).

About You:

To be successful in the Buckeye culture, our employees must Possess excellent communication skills, both written and verbal. You must be able to work independently. You must also be able to exercise tact, discretion, and professionalism when dealing with internal clients and external counterparties (customers, vendors, etc.), as well as when handling sensitive and confidential information.

Buckeye Partners wants to create and reward an organizational focus that stimulates the creative and entrepreneurial actions of our employees and results in innovative ways of reducing costs, generating revenues, improving productivity, or improving processes.

About Us:

Buckeye Partners, L.P. is the logistical solutions partner of choice for the global energy business and one of the nation's largest independent petroleum products pipeline transportation and terminalling service provider; our strength is to create centers of expertise around our products, technologies and client needs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)