Front Desk Receptionist-Pointe Primary Care

Full-Time Front Desk Receptionist-Pointe Primary Care

This is a full-time position (40 hours per week). The position requires you to work shifts between 8:00 am

and 7:45 pm Monday through Friday as our office hours vary. $1,000 bonus upon successful

completion of a 90-day probationary period.

POSITION SUMMARY

This particular position involves working at the front desk and is responsible for aiding the patient with

his/her next steps following the clinical appointment. This position reports to the Practice Administrator.

PRIMARY TASKS AND DUTIES

* Process, log, and post payments

* Update patient demographics

* Scan Insurance Cards/IDs

* Greets and checks in every patient

* Create Labs/Imaging Orders

* Create/Fax Physician Referrals

* Schedule STAT Orders

* Knowing when to send Imaging orders for Auth

* Knowing what physician referrals need insurance referral

* Reconciling Money with Spreadsheet/Deposit Report

* Obtaining Updated HIPAA/Financial Policy forms for AWV/Physicals

* Keeps patient informed about delays

* Answers phone according to protocol

* Respectful language/tone used with patients

* Open doors before 8, locks doors before leaving

* Maintain neatness of waiting room

* Attends to the patient's needs or finds someone to assist

* Prints/Copies documents when needed

* Schedules appointments per provider's instructions

* Assists in sending physician referrals as needed

* Assists in training and orientation of new staff

* Schedule patients Follow-Ups, Physicals, or Annual Well Visits per the provider's request

* Create lab orders & imaging orders

* Print, fax, and mail lab/imaging orders as needed

* Schedule STAT testing

* Fax physician to physician referrals

* Work with insurance to obtain prior authorizations

* Collect any copays or account balances not collected during check in

* Enter charges and send through Chartmaker so billing department can send out claims

* Enter any payments collected

* Help answer phones as needed

* Answer voicemails

POSITION REQUIRMENTS

* Demonstrated success with the ability to be flexible as needed.

* Demonstrated success in working independently and as a team.

* Demonstrated success in prioritizing and problem solving.

* Demonstrated success in computer skills including ability to use computers for scheduling, Word

documents and reasonable keyboard skills.

* Demonstrated success in providing outstanding patient customer service/patient skills in the

general public, preferably in a family practice.

* Demonstrated knowledge of medical practices and procedures in a primary care environment.

* Ability to work in a fast-paced environment and a great multi-tasker

EDUCATION/EXPERIENCE REQUIREMENTS

* High school or equivalent

* Preferred Accredited Certified Medical Assistant

* Minimum of two years of experience

BENEFITS

* $1,000 bonus upon successful completion of a 90-day probationary period.

* Health insurance

* Paid time off

* Dental insurance

* 401(k)

* Vision insurance

* Life insurance

* 401(k) matching

Partner Practice

Please note this position is posted on behalf of our partner practices. This individual will be working at the specific practice that is mentioned in the above details and will not be a direct employee of Aledade, Inc. so will therefore not be eligible for the benefits available to Aledade employees.