UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
The Sr. Payroll Operations Specialist is responsible for payroll payments to employees, general deduction management and coordination of effort with other HC departments, vendors and business units to ensure accurate and timely results. The Sr. Payroll Operations Specialist will act as an SME for the department and will mentor and train others as needed.
If you are located in Minnetonka, MN, you will have the flexibility to telecommute*, as well as work in the office as you take on some tough challenges.
Primary Responsibilities:
- Identify new processes or changes to existing payroll business processes
- Accurate and timely payroll entries, including STD payments, termination pay, relocation and other payline adjustments
- Act as an SME for payroll-related questions and issues
- Manage Tier 2 cases and assignment of case volume to rest of team, adding resolution notes as needed. Communicate SLA guidelines to managers and employees as well as track trends to prevent future issues
- Manage group email box and perform the necessary actions in the given timeframe
- Manage the Robotics process for direct deposit, 401K changes, and overpayment transactions
- Manage timecard transactions from GSS and GTS to ensure the team has the necessary information for final pays or off cycles
- Review leave of absence paychecks and work with vendor to ensure that employees are paid with accuracy
- Conduct user acceptance testing for new functionality and defect fixes within GSS
- Run audits and resolve all issues for the bi-weekly payroll run while partnering with the Payroll Systems team
- Coordinate and send upload files to Payroll Systems team for bi-weekly payroll
- Create off-cycle payments to employees as a result of HRHD cases, termination pay, reductions in force, etc. and adhere to state regulations and company policy
- Process manual check adjustments to ensure employee's taxes and wages are accurate
- Work with outside vendors to load accurate data for relocation, disability payments and other taxable earnings and deductions; troubleshoot any issues that arise
- Research outstanding checks for the escheat process
- Create and calculate overpayment spreadsheets and communicate the information with the employee
- Work with current and former employees to pay back money owed to the company; communicating effectively, collecting funds and reporting results
- Work with collections vendor when accounts have been turned over for collections
- Communicate with employees to collect credit card payments
- Manage general deductions for employees, including financial fitness, garnishment refunds, benefit deductions/refunds
- Create and document new processes as needed for mergers and acquisitions
- Research errors, determine root cause and make recommendations for on-going process improvements
- Use knowledge and judgment to troubleshoot issues and problems
- Establish and maintain effective working relationships with all levels of employees
- Collaborate with Benefits, Wealth, Compensation, TAM and HR communities in the support of payroll changes
- Maintain effective relationships with key internal and external customers and vendors
- Mentor and train Payroll Operations Specialists
- Other projects as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Relationships:
- Reports to: HR Ops Lead/Supervisor
- Supervises: n/a
- Relationships: Business Unit Clients, employees, vendors
Required Qualifications:
- 3+ years functional payroll experience
- Knowledge of internal systematic controls related to Sarbanes-Oxley requirements
- Solid understanding of how to build efficient payroll processes
- Intermediate level of proficiency with MS Word, Excel
- Available for various hours as needed to support payroll processing
Preferred Qualifications:
- BA or BS, FPC or CPP
- Healthcare experience
- Knowledge of PeopleSoft HRMS version 9.1 and higher, North American Payroll, Core HR and Time & Labor
- Ability to work in a fast-paced environment and manage multiple tasks with hard deadlines simultaneously
- Project documentation discipline
- Excellent verbal and written communication skills
- Solid analytical, problem-solving skills, including query skills
- Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.