Small Business Field Account Manager - Englewood, CO or Seattle, WA

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Small Business Field Account Manager is the "Field-Based Service Owner" responsible for the distribution partner and customer's total service experience with UnitedHealthcare. The principal focus is to serve as the key liaison between the customer and the broker / employer service organization, monitoring service issue resolution and educating customers and their employees.

Primary Responsibilities:

• Lead, direct and conduct enrollment/benefit meetings and health fairs for assigned business
• Educate and consult with employers on enrollment, benefits, value-added programs, and electronic service processes
• Expand customer expertise and reliance on eTools to drive usage and adoption
• Maintain and provide customer information to the Strategic Account Executive on service trends, myuhc.com adoption, eServices adoption, wellness initiatives, and improvement opportunities, etc
• Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
• Maintain current level of health care market trends, industry developments, and changes in legislation
• Conduct Welcome Calls to new clients (Face-to-Face/Telephonic/Email)
• Education /Training of agents/clients on new product launches and service initiatives
• Receive, triage, and route escalated client and broker issues to proper internal team for resolution
• Collaborate with dedicated functional experts to resolve issues quickly and effectively
• Identify root causes of systemic service issues impacting brokers and customers
• Build and sustain positive relationships with brokers/consultants through direct and indirect communication
• Educate / train brokers and GAs on service model and proper contact channels for issue resolution
• Submit claims exception requests through the appropriate service channels
• Request ad hoc reports to research a service issue or claim
• Subject matter expert for electronic services, customer benefits and wellness, and internal processes
• Audit plan change once confirmation is completed by the Strategic Account Executive
• Drive survey adoption to promote high level of Net Promoter Scores from Brokers and Employers
• Perform other assignments and responsibilities as required by management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree or an equivalent combination of education and experience
• Insurance license as required by law or obtain within 90 days of hire
• Experience which demonstrates the ability to work with external constituents
• Proficiency in Microsoft Office Suite, ability to learn internal technology tools / systems
• Ability to maintain a valid driver's license
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• 3+ years of Account Management or equivalent experience
• Health care industry experience
• Ability to interface with and influence internal business partners using excellent interpersonal skills
• Ability to demonstrate effective presentation skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Colorado Residents Only: The salary/hourly range for Colorado residents is $21.63 to $43.27. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.