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Clinical Program Specialist

Johns Hopkins University
United States, Maryland, Baltimore
3400 North Charles Street (Show on map)
October 23, 2022
Clinical Program Specialist The Clinical Program Specialist provides administrative services to patients under the auspices of the Retina Professor, Dr. Peter Gehlbach. Specific Duties & Responsibilities Coordinate patients' medical journey including pre-arrival tasks, scheduling appointments, financial clearance, onsite case coordination, coordinating access to patient education resources, facilitating post-care requests. Call patients prior to visits to provide needed information before their arrival. Integrate concierge elements of access to care to ensure outstanding customer service. Help less able, less privileged disenfranchised or medically debilitated patients understand what to expect during their visit. Review and resolve obstacles for patients trying to access and navigate getting into and out of the clinic as well as the Johns Hopkins campus and parking areas. Coordinate transportation for patients who cannot drive or have no options for transport. Greet patients upon arrival and guide them through the registration process. Walk patients to waiting areas. Escort them into the exam room when called. Guide patients to various other areas within Wilmer for additional services as needed. Assist with maximizing patient throughput in the clinic. Identify patients with the greatest need of assistance each day and triage them accordingly. Ensure the patient is scheduled for any follow up visits recommended by the physician. Work closely with patients' family and friends to answer administrative questions and concerns. Ensure the patient and their family member/s have the care plan provided by the physician. Minimize patient frustration and confusion during their visit. Identify, track and report on practice patterns and inefficiencies for purposes of improving patient services. Minimum Qualifications Bachelor's Degree. Three years related experience. Additional experience may substitute for education. Additional education may substitute for experience, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Classified Title: Administrative Program Coordinator Working Title: Clinical Program Specialist Role/Level/Range: ATP/03/PC Starting Salary Range: $52,230 - $71,890 (Commensurate with experience) Employee group: Full Time Schedule: Mon - Fri/8:30 - 5:00 Exempt Status: Exempt Location: School of Medicine Campus Department name: SOM Oph Retina Service Personnel area: School of Medicine Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. The successful candidate(s) for this position will be subject to a pre-employment background check. The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law Learn more: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu. Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/. The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office. Note: Job Postings are updated daily and remain online until filled. To apply, visit https://jobs.jhu.edu/job/Baltimore-Clinical-Program-Specialist-MD-21287/930577600/ jeid-b96acc132429114c9f8ae856ce5da7e6