Job posting has expired

CO Administrative Manager

Johns Hopkins University
United States, Maryland, Baltimore
3400 North Charles Street (Show on map)
October 23, 2022
CO Administrative Manager We are seeking an Administrative Manager who will be responsible for overall administrative, financial and operations management activities for the Retina Division. Coordination of all resources including physicians, fellows, and residents at the East Baltimore location. This position is the management structure for continuous process improvement, enhanced communication, team building, conflict resolution, service excellence and improved patient satisfaction. This position also coordinates research and education activities in the context of the clinic environment. Specific Duties & Responsibilities Responsible for ensuring the clinic delivers excellent service to each patient. Constantly monitors patient flow and acts to implement, measure and adjust improvement initiatives. Reviews patient satisfaction survey results. Develops and implements interventions to impact scores. Leads efforts to coordinate care between divisions, departments and satellite offices to ensure seamless service for patients. Acts as patient advocate to resolve and defuse concerns and complaints. Acts a liaison for patients and referring physicians to expedite appointments and referrals. Facilitates referrals for both internal and external sources. Works with Wilmer Billing Office to resolve complex billing issues for patients. Oversees all aspects of daily clinic operations including registration process, phone services, insurance verification, and collection of copays and time of service payments. Responsible for hiring, training, supervising, disciplining and developing Patient Service Coordinators, Medical Office Coordinators, ophthalmic technicians and other administrative and clinical personnel. Ensures staff members are fully familiar with work expectations and have all necessary tools and resources to achieve success in their positions. Monitors staff members' daily work performance and conducts merit reviews for staff with input from Medical Director and faculty. Conducts regular meetings to ensure all personnel are appropriately informed and updated about clinic policies and objectives. Analyzes reports, employee satisfaction surveys. Develops improvement initiatives as appropriate. Uses Tableau to run reports and monitor clinic's compliance with JH metrics. Consults with Medical Director and team on report data to identify strengths, weaknesses, and trends and develops plans for improvements. Monitors monthly budgets, processes e-forms and pre-approves faculty effort forms. Orients new physician / residents to clinic processes. Maintain close oversight of scheduling and template management to minimize gaps in physician schedules. In collaboration with the Residency Coordinator, manages all clinical schedules and 15 resident rotation schedules within New Innovations software according to the guidelines of the Wilmer Education Committee. Allocates clinic resources (technicians, exam rooms, supplies, etc.) for all providers to achieve maximum utilization of clinic resources. Oversees and assists in coordination and administration of clinic research as needed for the division, including coordination of required JHU/JHH documentation such as budget preparation, JCCI submission and annual renewals and adverse reaction event reporting. Continuously assesses problem areas, and recommends/participates/provides training and/or provides detailed instruction/policy on improved methods for all areas of clinical operations. Manages office inventory and ordering. Runs and monitors regular reports on clinic expenses to ensure office spending is consistent with budgetary expectations. Maintains working knowledge of billing, claims processing, and insurance carrier requirements. Attends Wilmer departmental meetings, serves on assigned committees and communicates and implements policies and procedures from those activities. Interfaces with internal and external partners including IT, Legal, JHCP, HR, Compliance, Regulatory Affairs, HIPAA office, sister clinics. Works with Wilmer development and marketing to promote clinical services. Provides Direct Support To Registration Staff As Needed. Scheduling appointments. Registering patients, verifying demographic and insurance information. Obtaining required authorizations/referrals. Answering incoming calls. Informing patients about relevant charges. Collecting and reconciling copay and other time of service payments. Guiding patients to appropriate resources for further information or assistance. Minimum Qualifications Bachelor's Degree in Business, Finance, Accounting or other related field. Five years progressively responsible professional-level administrative or financial experience related to monetary or non-monetary resources of a department, center or unit. Master's Degree in a related field may substitute for required experience and additional experience may substitute for education, to the extent permitted by the JHU equivalency formula. Special Knowledge, Skills & Abilities Exhibits expert oral and written communication skills. Handles difficult situations with tact and diplomacy. Serves as a model for exemplary customer service. Must have the ability to build effective professional relationships with faculty, patients, and staff. Must possess problem solving and organizational skills as well as a strong personal and professional commitment to quality patient care and service excellence. Preferred Qualifications Master's Degree in Business Administration or Heath Care Management. Knowledge of medical insurance and medical terminology is strongly preferred. Classified Title: Administrative Manager Role/Level/Range: ATP/04/PD Starting Salary Range: $61,070 - $83,900 (Commensurate with experience) Employee group: Full Time Schedule: 5 days/37.5 hours Exempt Status: Exempt Location: School of Medicine Campus Department name: SOM Oph Retina Service Personnel area: School of Medicine Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. The successful candidate(s) for this position will be subject to a pre-employment background check. The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law Learn more: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu. Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/. The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office. Note: Job Postings are updated daily and remain online until filled. To apply, visit https://jobs.jhu.edu/job/Baltimore-CO-Administrative-Manager-MD-21287/940869400/ jeid-0f7e541108331e4c92e6a0854e223bd9