Student Coach II

Unleash YOUR Potential With Us

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

The Opportunity:

The University of Central Florida's (UCF) Online Connect Center is seeking to hire seven Student Coach II positions. The Student Coach II is a professional position that provides an enhanced level of coaching support to prospective and current UCF Online students. Student Coach II will deliver support for students at all program levels, and will be knowledgeable in all aspects of the student experience to include: recruitment, enrollment, coaching, student services, and retention. Working collaboratively with teams of professionals and with academic program partners, the Student Coach II will used enhanced coaching methodologies to develop ongoing coaching relationships with prospective and current UCF students to provide early integration, ongoing support, degree progression, and goal completion.

Responsibilities:

Responsibilities and duties include, but are not limited to:

• Provides coaching to prospective, transitioning, and currently enrolled students.

• Demonstrates ability to use enhanced coaching techniques and methodologies to successfully advance the students.

• Develops and implements highly proactive outreach services to current students; focused on retention and success.

• Serves as Coach Liaison to academic program partners, committees, and leadership.

• Interfaces regularly with university college departments and faculty.

• Ensures timely turnaround of services, meeting established unit benchmarks, customer service standards, and key performance indicators, while adhering to daily productivity metrics.

• Other tasks as assigned.

Minimum Qualifications:

Bachelor's degree and 2+ years of relevant experience, or a Master's degree.

Preferred Qualifications:

• Previous experience working at an institution of higher education.

• Previous Salesforce experience.

• Previous customer service or coaching experience.

Special Instructions to the Applicants:

UCF requires all applications and supporting documents to be submitted electronically through the Human Resources website, .

NOTE: Please have all documents ready when applying so they can be attached at that time. Once the online application submission process is finalized, the system does not allow applicants to submit additional documents at a later date.

Are Benefits Important to You?

Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, go to UCF Employee Benefits Guide (12-14-21)

Who Are We?

Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at http//www.oie.ucf.edu/documents/PresidentsStatement.pdf.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.