Contact Center Engineer (Remote)

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Contact Center Engineer, AWS / Amazon Connect /Cisco U/PCCE

Job Summary:

Presidio is seeking a Contact Center Engineer to join our Contact Center team. In this role you will have responsibility for the Design, Implement and Support advanced contact center solutions across multiple vendors including Amazon Connect, Cisco (U/PCCE), Cisco Webex Contact Center, and Twilio. (REMOTE position, can live in any US location)

Travel Requirements:

In this role, you will be expected to travel to client sites up to 15% of the time. You can be located in any location in the United States (REMOTE)

Job Responsibilities:

• Lead project delivery team through project life cycle, including design, implementation and support, across technology platforms.
• Lead, Develop and Share industry best practices.
• Utilize knowledge and understanding of Amazon Connect, and the associated AWS Ecosystem.
• Collaborate with members of our National Contact Center team, contributing to the team's success overall.
• Work along side vendors to successfully deploy their solutions as a subset of our projects.
• Become a trusted advisor and partner to our customers

Required Skills:

• 2+ years of development experience utilizing Java, JavaScript, node.js and/or Python with an ability to write custom applications which interact with multiple API's.
• 3+ years of experience with Contact Center technology solutions (Cisco & AWS Connect)
• Experience with Security and Access Control (SAML/OAuth)
• Serverless development experience utilizing complex integrations with various AWS.
• Software development experience utilizing Java, JavaScript, Node.js or Python.
• Working knowledge of Infrastructure as Code (IaC) and other toolkits for provisioning resources and development, such as AWS CloudFormation, CDK, SAM CLI, and the AWS CLI.
• Experience integrating Amazon Connect with external CRMs/WFMs such as Salesforce and ServiceNow.
• Experience with Security and Access Control (SAML/OAuth)
• Serverless development experience utilizing complex integrations with various AWS .
• Understand and implement omni-channel solutions, third-party WFO platforms, and CRM integrations.
• Proficiency in server virtualization and cloud solutions.
• Strong written and verbal communication, listening, and strong presentation skills
• Ability to demonstrate analytical and consultative skills.
• Ability to apply solutions, technology and products to a business opportunity.
• Ability to work well with others and have a desire to learn new technologies
• Adhere to best practices as set forth by industry and Presidio standards

Additional Desired Skills:

• Knowledge of Cisco Unified Communications Platforms
• SQL Knowledge and understanding of U/PCCE databases

Education and Experience:

• Bachelor's degree or equivalent experience and/or military experience
• 1+ years of experience in Building and Deploying Solutions using Amazon Connect and the AWS ecosystem, including S3, Lambda, CloudWatch, and IAM.

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Within Presidio's 40+ US offices and offices in Ireland, London, Singapore, and India. For more information visit:

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf (Get Acrobat Reader)

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Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to .

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3^rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3^rd Party will be considered a gift and property of Presidio, unless the Agency/3^rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3^rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

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