PT Sales Associate, Birch Run, MI

Position Summary:

The Sales Associate supports the store with the execution of the daily business, customer engagement, store operations, and merchandising standards in the store. The Sales Associate thrives in an environment where they elevate the shopping experience by creating a welcoming atmosphere for our customers. This position is best suited for confident individuals who enjoy having genuine, engaging, and inspirational interactions with customers. Sales Associates are empowered to do what is best for our customers and are enthusiastic about selling and building loyalty for the brand and the store.

• Brand Experience/Customer Service:
  • Embraces the brands by wearing the brands at work, and having a passion for the Lee and Wrangler products.
  • Greets each customer.
  • Actively engages customers on the sales floor by asking open-ended questions.
  • Assists customer in the fitting room.
  • Suggest the best products for the customers' needs.
• Operations, Loss Prevention, and Safety:
  • Follows all company and store policies, processes and procedures.
  • React quickly to all customer and associate injuries and reports them immediately to the manager on duty.
• Visual Merchandising:
  • Follows all directions regarding visual merchandising standards for the store.
• Store Culture
  • Respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
  • Promotes an environment that encourages participation, creativity, and learning by sharing best practices and ideas.
  • Continuously looks for ways to have the store be sustainable and recognizes the impact the store has on the environment.
  • Embrace the culture of speed, spirit, and smile, and willing to make changes as directed by a member of management.

• Excellent communication skills.
• Maintain a positive attitude and focus on customer satisfaction.
• Previous retail or service-oriented experience preferred by not required.
• Ability to work with a team to exceed sales results.
• Should be comfortable approaching and initiating conversation with customers.
• Ability to deliver a high level of customer service in a retail environment.