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Digital Services Specialist
Metropolitan State University of Denver | |
United States, Denver | |
June 06, 2023 | |
DepartmentCommunications
Under the direction of the Associate Director of Digital Content Strategy, the Director of Digital Marketing and Content Strategy and the Digital Services Specialist, this individual will facilitate and support the University Communications and Marketing (
UCM) branch digital platforms to contribute to the overall achievement of the University's strategic plan. The Digital Services Specialist will assist the
UCM
team by supporting internal project management, advertising campaigns, news communications and production as well as supporting campus partners (i.e. departments and programs).
The Digital Services Specialist will be adept with
digital content platforms
in support of
UCM
initiatives. Additionally, this individual will facilitate and maximize efficiencies and improve processes for quality content delivery. In doing so, the Digital Services Specialist provides a seamless experience for those seeking support and services and ensures digital content objectives align with University strategic digital goals. This position will be responsible for maintaining and working within a variety of content monitoring and delivery platforms (e.g. WordPress, SiteImprove, Google Analytics and others).
The Digital Services Specialist will engage in a client services approach to support campus partner digital content strategy needs. Through exceptional client service and training, this individual will consult with both internal and external partners, including vendors as required. Additionally, this team member will work in conjunction with the Associate Director to establish platform metrics and generate reports.
Duties/Responsibilities
Digital Content Platform support 60%
* Contribute to the organization, maintenance, administration and management of UCM content platforms including implementation, support, account management (e.g. Site Improve, Google Analytics, Google Tag Manager, WordPress, SharePoint, MS Teams and others). * Identify and use platforms and channels to enhance UCM's strategic efforts - with a goal of streamlining process, content management and project management. * Support and train campus partners on various platforms, including but not limited to WordPress, Google Analytics etc. * Provide client support for university web authors as well as internal UCM systems users. Digital content strategy implementation and tracking 30% * Support implementation of digital content metrics, analytics, tracking across all platforms. * Perform data analysis for presentations and reports for UCM digital platforms. * Monitor, audit and track digital platform content against quality standards, ADA requirements and key performance indicators. * Generate reports/presentations to identify key digital trends and opportunities. * Support digital strategy team by providing consistent and timely responses to requests submitted through UCM intake processes. * Produce web and other digital content utilizing enterprise assets, content to meet UCM priorities * Maintain organization of project files and documents Other Duties 10% * Support achievement of University mission, strategic goals, team goals and individual goals * Represent the digital strategy team in developing strong connections across the unit and the University. * Assist with on-going initiatives such as digital sustainability efforts * Participate in University-wide events Required Qualifications
Preferred Qualifications
Salary for Announcement This is a 3 year temporarily funded position Instructions to Apply Complete applications received by May 10, 2023 at 11:59 PM MST will receive full consideration, but applications will be accepted after this date until the position is filled. All applications must be submitted through the university's online application system, https://www.msudenver.edu/careers/. Application Materials Resume Cover letter The names and contact information for three professional references (at least one reference provided must be a supervisor, either current or former). Official transcripts will be required of the candidate selected for hire. Closing DateOpen Until Filled Posting RepresentativeSophia J Montano Posting Representative Emailsmontan7@msudenver.edu BenefitsMSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link: Diversity StatementMetropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver. We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success. |