Sales Support Specialist

W A T E R W O R K S

Inspiring Great People and Great Design

About Waterworks

When you see the world's most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member's contributions to our mission. We empower our employees with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package, including 401k.

The Role

The Showroom Sales Support Specialist at Waterworks manages the full lifecycle of client orders. In this role, you will work closely with our showroom sales team and our clients to manage multiple interior design project orders from pre order through shipping; ensuring client's receive product when they need it and providing the luxury service experience expected from our brand. You will also help with other showroom operational responsibilities that could include receiving/sending shipments, inventory transfers, processing refunds. Combine your passion for design, luxury products and the sales environment with a customer-centric approach to conducting day to day business in a fast-paced, showroom environment!

Primary Responsibilities

• Deliver exceptional customer-centric service and order management to internal & external customers
• Own order management process from pre-order through delivery
• Support the Showroom Sales Consultants in the sales efforts; quote/order entry; sample requests; processing and collecting payments
• Proactively manage all new and existing open orders by working with order contacts to ensure delivery of products/orders arrive at the right time at the right place
• Manage all communications between internal departments and external clients to ensure order accuracy, timely delivery and client satisfaction
• Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction
• Work with freight companies to track delivery of shipments and coordinate seamless deliveries to meet client's expectations; making any necessary adjustments in accordance with the Freight Accommodations Guidelines
• Complete order notes to maintain consistent communication of order status
• Maintain requested delivery dates to meet client's expectations and company guidelines
• Submit requests for returns, Credit Memo, Transfer of Funds, or Refund of Funds on behalf of the Showroom Manager, Sales Consultant, or client, in accordance with company policy
• Collect deposits or balance payments on orders; arranges balance due payment before shipment
• Collect signed terms and conditions
• Respond to client inquires in a timely and professional manner
• Assist Showroom Manager with operational duties in showroom as needed (receiving shipments, inventory transactions, send shipments)
• Adhere to team guidelines and values
• Other duties or projects around order and project management as assigned

About You

• 2+ years administrative or project management experience
• Strong organizational skills
• Ability to manage multiple tasks and priorities
• Great communications skills, verbal and written
• Tech savvy with proficiency in Microsoft office
• Driven to exceed goals and client expectations
• Art/Interior design or luxury retail/service experience preferred

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.