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Sr Customer Success Operations Analyst

Aspen Technology, Inc.
United States, Texas, Houston
2500 CityWest Boulevard (Show on map)
June 30, 2023
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The RoleAspenTech is currently looking for a dynamic and energetic individual as a Sr Customer Success Operations Analyst focusing on data analysis for the Customer Success team within the Global Service Operation team. We are looking for someone to deeply understand our Customer Success strategy and key performance indicators to uncover key opportunities to drive business performance. In this role, you will drive tight alignment between Sales Operations and Customer Success leadership at AspenTech, as well as ensure leaders have access to the tools and data they need to effectively help our customers grow. In addition to supporting Customer Success, this role will also be involved with projects for Sales and the wider Revenue Operations team. Your Impact Develop timely, accurate, and insightful reports, dashboards and analysis to Customer Success and Revenue Ops related to sales and customer performance. Work with key stakeholders to identify and measure key performance indicators for the sales organization Proven ability to effectively analyze and communicate relevant information and insights to senior management Deliver periodic reporting and analysis on Sales KPIs for Management reporting Partner with other business stakeholders on refining best practices to manage and maintain CRM data Ability to gain understanding of customers and customer issues to propose effective analytic solutions Perform complex ad hoc analysis as required in support of Sales And Customer Success Organization Help drive initiatives to further expand the scope of the current reporting environment What You'll Need 4-6 years of data-driven analytics, within Customer Success, Sales, Finance or Marketing preferred 2+ Experience with Business Intelligence tools, Power BI, Tableau, Einstein Analytics, or CRM Analytics preferred 2+ Experience with a CRM system, specifically Salesforce.com High level of comfort with Microsoft Office: Excel and PowerPoint. Motivated, self-starter, with a solid work ethic, ability to manage change, and a "can-do" attitude a must Demonstrated ability to deliver results and adapt to changing business requirements; ability to plan, organize and manage multiple priorities Excellent attention to detail and organizational skills Strong written and oral communication skills are imperative. Bachelor's Degree required