Senior Account Manager

At ACT Your Work Makes a Difference

ACT team members are part of an organization dedicated to an important mission: Helping people achieve education and workplace success. Advancing the mission internally, by helping team members achieve education and workplace success of their own, is core to our values.

We want our team members to have the well-being and confidence they need to do their best work, in an environment where both they and ACT thrive. To support this, our total rewards include company paid life insurance, medical, dental, vision, flexible spending accounts, 403B with company contributions, paid holidays, paid time off, and so much more. You can find a comprehensive list of our benefits here.

The Account Manager or Senior Account Manager is key to supporting ACT's mission by maintaining and expanding the use of ACT's Workforce Solutions and increasing the number of Work Ready Communities (WRC). The position will develop, manage, and plan for key strategic workforce initiatives; drive decision making, and work internally and externally to develop and implement program services and systems. A customer focus is critical to understanding potential customer needs and presenting ACT's Workforce Solution products and services that will help them achieve their goals and objectives and, as equally important, maintaining and expanding business with current customers.

Work Location: This is a remote position that will cover territory in Mississippi, Alabama, Georgia, and Florida with preference for the Account Executive or Senior Account Executive to be located in the territory.

Travel: 50% time

The finalist will be hired at the salary and level commensurate with their qualifications. For this position, we anticipate offering an annual salary in the range of $80,000 to $95,000. ACT manages salaries within the range based on relevant factors including, skills, experience, and internal equity.

What you will be working on:

Responsible for sales revenue and establishing Work Ready Communities by prospecting, onboarding and training new customers, guiding customers to ACT resources for assistance, and managing contract renewals and expansion of services with current customers
• Develop and maintain relationships with the state, regional and county education and workforce offices
• Deliver ACT WRC/NCRC presentations to prospective county, region, and state leadership teams and represent ACT at local, regional, and state conferences, trade shows, etc.
• Develop and execute account plans to capture new business and maintain existing business of ACT's standard products and services to K12 school and district customers
• Act as a liaison between WRC customers and ACT internal departments, e.g., marketing, contracts, client relations
• Provide overall support and coaching of WRC teams to achieve participation, certification and maintain status, including:
• Conduct mid-boot camp calls and convey expectations for next boot camp
• Manage and maintain governance documentation and records
• Continually track WRC teams' participation before and after milestones are met
• Provide phone service, email support, web chat support, and data entry for WRC's pre/current/and post boot camp

This could be the job for you if you have (minimum requirements):

Account Manager

• At least three years of progressively responsible experience in the workforce and educational services industries
• Knowledge of ACT Work Ready Communities
• Ability to quickly learn how to ACT Workforce Solutions can play a part in supporting economic well-being and quality of life for a community

Senior Account Manager

• At least five years of progressively responsible experience in workforce and educational services industries and that includes significant involvement in building ACT Work Ready Communities and knowledge of ACT Workforce Solutions
• Must have a strategic understanding of the workforce industry, including educational services industry and economic development

Both levels:

• Demonstrated ability to meet or exceed accelerated revenue and volume growth
• Experience working on economic development and/or education-to-career initiatives or similar experience
• Fast learner, highly motivated, takes initiative and is a self-starter
• Program or project management experience, preferably with large scale projects
• Ability to learn and maintain working knowledge of ACT's and ACT's key competitors' products and services
• Experience working with diverse populations
• Experience using a CRM, preferably Salesforce
• Strong business and financial acumen
• Team player who is flexible, helpful, and works well in a collaborative environment as well as working with a high degree of autonomy
• Customer-centric approach and service oriented
• Must be able to build relationships based on trust and credibility with potential and current customers
• Ability to manage change and navigate positively in an environment experiencing change at a fast pace, often with competing and changing priorities
• Ability to communicate and work effectively with individuals inside and outside the organization; must have excellent presentation skills
• Demonstrated ability to be inclusive by actively seeking and engaging with diverse perspectives and inviting a sense of belonging
• Creative thinker and problem solver; strong analytic, reasoning and decision-making skills
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Skills and knowledge required for success in this position attained through experience, education (Bachelor's degree in business, education, marketing or a related area), or a combination of both.

It's a plus if you have:

• Master's in business, education, marketing or an MBA
• Earned a ACT WorkKeys National Career Readiness Certificate

When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it. By leveraging our expertise and authority in assessment and research, we will again disrupt the industry-helping more people learn, better measure their progress, and improve their navigation through life's transitions.

More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We're doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we're all in this together.

We know transformation does not come without challenge. That's why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.

Learn more about working at ACT at act.org!