Intensive Case Management Caseworker

Job Overview: The Intensive Case Management (ICM) Caseworker will work as part of a team to provide newly arrived refugees with long-term case management, services, and resources to successfully integrate into their new community and gain self-sufficiency. The ICM Caseworker will develop individualized service plans with clients and provide ongoing services for up to two years. This includes assisting clients to navigate the health care system, supporting access to benefits, providing clients with education and coaching, and coordinating referrals and follow up with other service providers. This position reports to the Intensive Case Management Supervisor.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Work as part of a team to conduct initial intakes and develop individualized, holistic service plans for each client;
• Provide comprehensive, client-centered case management and services including but not limited to assistance navigating healthcare and other systems, support accessing benefits and insurance, referrals to community service providers, and assistance with booking appointments and scheduling transportation and interpretation;
• Facilitate ongoing education and coaching to support client goals and long-term self-sufficiency;
• Assess and monitor client progress at regular intervals to ensure progress on goals is made; modify initial service plans and other case file documents, as required;
• Identify appropriate service providers to meet client needs, successfully coordinate client referrals, and assist and advocate for ongoing access to services and care;
• Work with IRC staff to ensure client integration and referrals across programming;
• Support ongoing partnerships with local service providers and community organizations;
• Complete timely and accurate case notes, track program data, maintain up to date knowledge of program requirements; and ensure compliance with casefiles and documentation;
• Assist with oversight and training of program interns and volunteers;
• Participate in all program meetings, staff development activities, and fully engage as a member of the team;
• Comply with all policies, procedures and protocols of the agency;
• Other related duties as assigned.

Key Working Relationships:

Position Reports to: Intensive Case Management Supervisor
Position directly supervises: N/A

Indirect Reporting:
Other Internal and/or external contacts:

Internal: The ICM Caseworker will work as a member of the Intensive Case management team and will collaborate with other staff to support achievement of program goals. This position will also develop working relationships with Resettlement and other office departments to ensure successful client referrals to the ICM program and from ICM to other services and programs as necessary.

External: The ICM Caseworker will support the development and maintaining of relationships and referrals systems with community service providers to ensure comprehensive, wrap-around services to support client needs and self-sufficiency goals. This includes, but is not limited to, health professionals, mental health professionals, insurance providers, the Refugee Health Clinic, schools, special needs resources, housing resources, etc.

Job Requirements:

• Associate degree with an emphasis in Social Work, Public Health, or related field required;
• 2+ years of related professional experience in case management, medical and insurance systems, and/or health education preferred;
• Prior experience working in humanitarian settings, with non-profit and community-based organizations with refugees, immigrants or other vulnerable populations required;
• Experience providing crisis intervention strongly preferred;
• Language skills Russian/Ukrainian strongly preferred;
• Previous multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds;
• Strong written and verbal communication skills;
• Strong computer skills, particularly Word and Excel required; prior experience using data and tracking systems strongly preferred;
• Attention to detail and ability to organize and track large amounts of information efficiently and accurately;
• Commitment to teamwork and collaboration across all of IRC's programs;
• Possess reliable transportation, valid US driver's license, and active insurance policy.

Working Environment:

• Standard office work environment.
• Travel to field site operations and external stakeholder meetings occasional.
• Occasional evening and weekend hours may be required.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.