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Client Experience Vice President

St. Michael's Inc.
United States, Virginia, Woodbridge
13580 Groupe Drive (Show on map)
March 14, 2024
READY TO JOIN OUR TEAM? Are you prepared to excel as VP of Client Experience in an employee-owned company focused on providing consulting services to the DoD, IC, and DHS? If so, then we invite you to read on. ABOUT THIS ROLE St. Michael's is hiring a Vice President of Client Experience. As the Vice President of Client Experience, you will oversee cost, schedule and performance of all professional services contracts to our federal clients. You will focus on delighting our DoD, IC, and DHS clients and growing our sales on existing contracts. Our core values of Excellence in Reputation, Commitment, Dependability, Teamwork, and Candor will be paramount to this role as you will oversee St. Michael's client delivery operations and be responsible for providing exceptional professional services on all contracts. LOCATION Woodbridge, VA WHO YOU ARE Proven track record delivering exceptional cost, schedule, and performance of services contracts with total combined annual value >$30M in DoD/IC/DHS. Experience with financial, acquisition, and/or security services desired. Exceptional results of successful delivery as shown in CPAR scores Successful experience in leading, teaching, and mentoring client-facing leaders at the portfolio, program, and task order level Proven record of successfully identifying, capturing, and winning growth opportunities with current clients Experience developing and nurturing government client and contract teammate relationships to drive positive business results Experience in leading and negotiating, win/win partnerships and compliant contracts Ability to develop, track, and attain performance metrics that support a profitable business Strong leadership, problem solving and decision-making abilities Strong understanding of the federal competitive acquisition process, including pricing Strong executive presence, interpersonal and communication skills (written and oral) Ability to interface and negotiate with senior executives Bachelor's degree Minimum of 10+ years of leadership experience, with strong execution, innovation and passion for growth Active Top Secret Clearance WHAT MAKES US DIFFERENT? What makes us different? Working at St. Michael's presents unique and an opportunity to reap the rewards of your hard work and dedication through the Employee Stock Ownership Plan (ESOP). Join St. Michael's to become a part of a "Company with a Conscience" that serves the people and organizations who keep our country safe. St. Michael's is an Equal Opportunity Employer M/F/Disability/Vet. Reasonable Accommodation - If you need a reasonable accommodation when you apply for a position on our website, please contact us at 703-463-9463 or When calling, please ask to speak with Human Resources. When sending an email, please include "Reasonable Accommodation" in the subject line of the email.