Business Account Specialist

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing...

You'll be part of our State, Local and Education (SLED) Public Sector sales team, building our client-base and making our current customers even happier. You'll have responsibility for prospecting, sales support, and problem resolution for SLED accounts in your area. The client experience will be in your hands as you interact with customers and prospect to drive revenue growth and business success while ensuring outstanding customer service.

• Prospect for new customers while partnering with the sales team to close opportunities.

• Support account strategy with sales.

• Support "success plans" with customers.

• New and existing customer contract implementation, migration, and onboarding support.

• Drive and train online self-service, My Business, adoption of features and users to SLED customers.

• Resolve customer problems and recommend solutions.

• Report out on and identify opportunities to increase in person customer interactions for the Sales Reps.

• Support preparation for quarterly business reviews including review of adoption, additional value drivers, etc.

• Help support and prioritize service requests based on their impact on customer success.

  • Submit credits for review, ensures customer communication and application.

  • Submit and follow up on internal department, Get Support, requests.

• Process feature and order transactions as well as supporting the renewal process.

• Collaborate with sales to identify upsell, cross-sell and migration opportunities.

What we're looking for...

You have the drive and enthusiasm to help win new business. You don't mind cold-calling potential customers because meeting new people and discovering their needs is what you enjoy. Closing a sale takes initiative, and you know just how to support the sales reps to follow up and follow through so nothing gets missed. The idea of solving customer problems with first class technical solutions energizes you. A fast-paced environment when you are multitasking to get everything done is where you do your best work.

You'll need to have:

* Bachelor's degree or one or more years of related work experience (Sales support, Customer Service, etc).

* A valid driver's license.

* Eligibility to pass Motor Vehicle Record check.

Even better if you have one or more of the following:

* A degree.

* Proven ability to identify customer opportunities, communicate well with customers, take care of our customers, and support our SLED sales representatives.

* Experience working with customers to solve their problems and create sales - you can easily help multiple customers at the same time.

If this role sounds like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out page to learn more.