Mortgage Servicing Specialist III

Univest Financial Corporation (UVSP), has approximately $7.8 billion in assets and $4.7 billion in assets under management and supervision (as of December 31, 2023). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. In 2023, Univest donated $2.4 million to our communities, and our employees volunteered more than 13,100 hours.

At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. Seeking career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs based financial solutions in the communities we serve.

We're hiring a Mortgage Servicing Specialist III to join our Loan Operations Team in Souderton, PA.

Input new mortgage loans to the JH Banking System and verify accuracy, especially with escrow amounts

Perform quality control of mortgage and escrow documents scanned in Synergy Imagining System after loan input

Provide second level reviews of boarded mortgages

Fund mortgages sold to investors via Jack Henry and maintain Excel spreadsheet for reporting purposes

Respond to telephone and email requests from internal and external customers for mortgage loan information

Respond to telephone and email requests from internal and external customers for mortgage escrow information and handle annual escrow analysis statement questions

Process the addition and removal of escrow accounts based on investor guidelines

Disburse payments from escrow for quarterly and yearly tax bills

Monitor and maintain Tax Reports received from LERETA Tax Services

Research payment information with tax authorities when refunds are necessary

Disburse payments from escrow for monthly payments to mortgage insurance (PMI) companies

Activate PMI for newly boarded loans

Maintain and disburse monthly payments to PMI companies

Process requests for the removal of PMI following regulatory and agency guidelines

Understand and analyze complex escrow issues like handling tax shortages due to increases in homeowners' insurance and taxes.

Support customer and branch staff with inquiries for homeowner's insurance claims and track progress

Daily settlements on Escrow general ledger, FHA general ledger, tax bills wire account and private mortgage insurance general ledger

Provide backup for daily and monthly loan settlements and reconcilements for FNMA and FHLMC, GNMA and FHLB loans

Provide backup for mortgage investor activities, including reporting, remittance, file maintenance, quality control, custodial accounting

Assist with implementing and completion of the annual escrow analysis process

Understand and process loan recast requests

Support insurance claim process with customer and branch staff inquiries

Understand and assist with Partial Release of property based on investor guidelines

Understand and assist with Succession in Interest requests and appropriate regulatory requirements

Mentor and assist teammates and new hires

Responsible for compliance with laws and regulations that apply to this position including the Univest Code of Conduct

Perform other duties as assigned

HOURS: Monday through Friday, 8 am to 5 pm

Bachelor's degree or a minimum of 3 years bank loan operations experience or equivalent required related education and experience

Excellent customer service, telephone skills, written and verbal communication

Understanding of mortgage loan documents and processing (including escrow)

Ability to work independently and as part of a team

Ability to prioritize, organize, and enter data accurately

Experience with Private Mortgage Insurance a plus

Advanced PC, Word, Excel skills, Encompass, Jack Henry, Ground Control, and BlackLine a plus

#Univest

#LI-Hybrid

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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