E-Commerce Manager

Working under general supervision, the E-Commerce Manager is responsible for the day-to-day operations of the Getty Museum Store retail and wholesale e-commerce sites, driving growth of the online business by enhancing customer experience, and managing customer order fulfillment, technology, and infrastructural plans. They are also responsible for generating data-driven commercial insights and managing relationships with retail and marketing working groups. The E-Commerce Manager works in a fast-paced, digitally centered environment where they oversee the end-to-end operations of the e-commerce business. An energetic, collaborative, and results-oriented team leader, they are technology-savvy with strong business acumen, able to effectively manage multiple projects and responsibilities.

Reports to General Manager of Retail Operations
• Works closely with Manager of Retail Systems & Logistics to coordinate fulfillment of retail and wholesale orders
• Works closely with Buying Team on building online assortment and determining stock levels
• Manages the E-Commerce Coordinator

• Manage two e-commerce sites: direct retail and wholesale product lines
• Monitor and implement best practices for e-commerce site and manage day-to-day site performance
• Oversee the design and development of the website
• Meet or exceed monthly and annual sales plans
• Manage customer order fulfillment and ensure customer service issues are addressed
• Plan, prioritize, and manage projects through the entire lifecycle, from planning to implementation
• Manage expectations and deadlines for projects and workflows, adjusting resources and priorities as needed
• Prepare statistical reports on e-commerce activity, analyzing website performance to drive merchandising and sales optimization decisions and achieve revenue goals
• Provide support for inventory control software and Shopify e-commerce platform, troubleshooting problems as they arise
• Create a calendar of e-blasts and other tools to routinely perpetuate and grow retail business, as well as support purchasing occasions like holidays
• Work with Buying Team on the creation of site features and product promotions
• Develop cross-sell and up-sell strategies
• Manage data and image assets on websites to ensure all products are posted and accurate; manage all content on the site
• Manage all online activity in relation to traffic acquisition, sales, conversion, and A/B testing and reporting
• Develop and implement roadmap for online store's functionality and growth, including strategies to improve website performance; report on the utility of existing and novel strategies
• Oversee or directly manage digital marketing channels across PPC, SEO, display, affiliates, email marketing, and social media
• Develop content calendar and oversee regular website updates and refreshes
• Provide required information for annual fiscal year budgeting process
• Work closely with retail, web development, marketing, and technical teams
• Analyze new market trends, business opportunities, and market segments
• Analyze past performance of collections, categories, and campaigns to improve marketing effectiveness and ROI
• Analyze service quality and customer satisfaction, addressing concerns and revising policies and procedures as needed
• As part of the Retail management team, may be required to assist with in-store coverage as needed; in-store retail experience is a plus

• 4-6 years of experience in e-commerce operations with some combination of managerial, buying, marketing, and accounting skills to run a high-volume retail operation
• Project management experience with a solid background in the planning, prioritization, and execution of online projects

• Demonstrated success in following through and completing projects
• Demonstrated success in growing e-commerce revenue and customer acquisition
• Ability to manage multiple projects and deadlines concurrently
• Able to work independently and collaboratively with minimal supervision
• Excellent understanding of UX, web design, customer flow, and web analysis
• Knowledge of implementing digital marketing concepts such as PPC, SEO, social media, display, and affiliate channels
• Confidence in developing and overseeing e-commerce-focused digital marketing strategies
• Confidence in traffic analysis, reporting tools, and optimization
• Knowledge of attribution modelling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis, and reporting tools
• Experience with Google Analytics, social media marketing and mobile e-commerce
• Excellent communication skills and interpersonal skills to work with staff, customers, and others outside the organization; must demonstrate excellent customer service skills
• Demonstrate creativity in merchandising and marketing the online store
• Familiarity with word processing and spreadsheet software (Microsoft Word and Excel, Google Docs and Sheets)
• Working knowledge of Photoshop and ability to create basic graphics for site when required
• Proficient with inventory control software and Shopify e-commerce platform to provide appropriate level of support to staff as needed
• Excellent organizational skills and attention to detail
• Ability to navigate ambiguity and fast-paced environment
• Experience with digital photography and product photography is preferred

Here are just some examples that Getty offers/provides for full-time employees:

• Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected
• 403(b) Employee Investment retirement plan - with up to 5% Getty Match
• Getty contribution of 6%, on behalf of employee, to 401(a) retirement account
• Educational Assistance and professional development
• Paid Vacation, Sick, and Personal Days
• 12 Paid Holidays
• Many positions have bi-weekly Off-Fridays
• On-Site Fitness Center at Getty Center
• Community service opportunities

To learn more about our comprehensive benefits and long list of perks, go to Getty HR.