INSURANCE LIAISON
University of California Office of the President | |
United States, California, Oakland | |
1111 Franklin Street (Show on map) | |
April 29, 2024 | |
For UCOP internal applicants, please login to the internal candidate gateway at: This position is Hybrid and required to work 3 days a week in our Oakland Office. UC OFFICE OF THE PRESIDENT At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good. The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Department Overview 35% Operational Excellence - Collaborates to uphold a culture of delivering exemplary service to internal and external clients and to support strategies focused on operational excellence and process and/or workflow improvements. Works closely with manager/supervisor (and other RASC leaders) to ensure that department goals, performance targets and budget compliance are met; provides input as needed to formulate measurable unit goals and expectations using key performance metrics. Supports the business in recommending and implementing solutions to improve operational controls and mitigate risks. Always considers the customer's point-of-view and anticipates customers' needs when dealing with complex written and verbal inquiries from both internal business partners and external clients. Periodically reviews organization and department policies and procedures that impact staff, in collaboration with the manager and supervisor. Works with across the business and in collaboration with department leaders to audit departmental practices to ensure consistent implementation of best administrative practices. Resolves issues and develops viable solutions as necessary to promote operational excellence. 35% Analytical Excellence - Leverages internal and external reporting tools to complete analysis and ensure an efficient and high-quality service to all customers; presents findings to appropriate parties, including management. Stays up to date on industry trends, best practices, and technology. Compiles, summarizes and generates weekly, monthly or quarterly reports. Serves as a "subject matter expert" who provides feedback on technology enhancements that could improve analytic tracking; supports their manager and other department leaders in responding to highly complex oral and/or written inquiries and requests from customers (i.e., retirees, faculty, employees, local benefits offices, and other internal and external organizations.) Supports manager/supervisor in evaluating and analyzing data and trends to improve the client service experience and ensure quality results. May support manager and supervisor and RASC leadership in conducting quality assurance surveys and other mechanisms (i.e., reporting scorecards, dashboards, etc.) to identify customer satisfaction levels and seek improvement as needed. 20% Training and Development - Confers with manager/supervisor and other department leaders to ensure benefit analysts are provided the appropriate training resources to further their development and on-the-job performance. Supports manager, supervisor and other department leaders in facilitating staff cross-learning across lines of business (i.e., retirement, health and welfare and benefits administration units.) May support manager and supervisor in facilitating team development functions, which may include attending pre-hire group interview sessions, supporting onboarding and mentoring new staff. Supports manager and supervisor with communication to team members to ensure compliance of internal and external business policies, procedures and processes. 10% Customer Service Excellence - Serves as a "change agent, champion, or initial adopter" who embraces change and encourages colleagues to support pending or newly-implemented change initiatives. Participates on cross-functional committees to facilitate information exchange and address operational issues. Establishes and builds rapport/relationships with members and colleagues within and outside of RASC. Works with manager to create effective communication channels for staff feedback. Skills and Abilities Minimum of 7+ years of experience in a lead role supporting and driving the overall performance of Health and Welfare benefits in a corporate or Insurance provider setting and have advanced knowledge of Medicare, retirement, health & welfare, benefits administration, with knowledge of other areas of employee benefits and associated programs. Demonstrated experience working with Health and Welfare insurance carriers in solving technology, enrollment, eligibility and billing issues at the individual and overall business level. Leverages technology and proficient in supporting software applications to drive overall business and individual performance. Advanced knowledge of CMS, Medicare Parts A, B, and D; experience in educating customers in all matters of Medicare coordination, and resolving Insurance carrier eligibility and enrollment discrepancies due to member Medicare issues. Must be able to analyze large amounts of data (from various systems), problem solve, draw conclusions & make recommendations to leadership to drive results. Ability to prioritize multiple tasks and deliver reports, projects and results within tight timelines and fast turnarounds; able to proof and audit reports for accuracy. Strong organizational, prioritization and time-management skills required. Excellent problem-solving skills; able to influence and advise people at all levels, including leaders. Must have an innovative, positive self-directed attitude; proven problem-solver who can develop and implement strategies or methodology for improved deliverables. Able to "go the extra mile" in delivering service to both internal and external customers. Maintains professional and technical knowledge; attending educational workshops and professional organizations; reviewing professional publications and establishing personal networks. Willingness to take initiative and work independently. Must be experienced in managing metrics ensuring customer satisfaction and reporting statistical performance levels related to operations. Exemplary verbal, written and change communication and presentation skills; able to work in a highly collaborative manner and formulate a clear point of view. Able to work with strong personalities and different work styles while remaining calm, tactful, courteous and respectful under pressure. Able to troubleshoot and resolve complex, emerging issues and meet critical deadlines. Advanced knowledge of pertinent federal and state regulations and filing and compliance requirements (both adopted and pending) that affect Advanced knowledge of pertinent federal and state regulations and filing and compliance requirements (both adopted and pending) that affect retiree benefits programs, including ACA, ERISA, COBRA, FMLA, ADA, Section 125, workers' compensation, Medicare, OBRA, and Social Security and DOL requirements a plus. Preferred Qualifications ACA, ERISA, COBRA, FMLA, ADA, Section 125, workers' compensation, Medicare, OBRA, and Social Security and DOL requirements a plus. Education Must possess a Bachelors in Business Administration, Human Resources, Operations Management, Marketing, Public Health or equivalent work experience. Licenses and Certifications CEBS or equivalent certifications a plus Job Title Benefits: For information on the comprehensive benefits package offered by the University visit: ADDITIONAL INFORMATION HOW TO APPLY Please be prepared to attach a cover letter and resume with your application. APPLICATION REVIEW DATE The first review date for this job is April 26, 2024. The position will be open until filled. CONDITIONS OF EMPLOYMENT Background Check Process: Successful completion of a background check is required for this critical position. Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. As a condition of employment, you will be required to comply with the University of California , as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. EEO STATEMENT The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy please visit: . For the University of California's Anti-Discrimination Policy, please visit: . The University of California, Office of the President, strives to make this job board accessible to any and all users. 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