People Relations Consultant

Delta Dental of California
medical insurance, dental insurance, vision insurance, paid time off, tuition reimbursement, 401(k), employee discount
United States
April 18, 2024
JOB DESCRIPTION The primary responsibilities of the People Relations Consultant are to provide guidance, support and recommendations to Delta Dental leadership for the resolution of critical and complex employee relations activities. The People Relations Consultant self manages cases on a variety of employee related areas including but not limited to and Employment Law interpretation and counsel, harassment, conduct and policy interpretation and violation investigations, complex performance management, conflict resolution, and termination management. This role requires the use of sound judgment to mitigate risk and weigh the importance and validity of information to form fact-based opinions, resolve problems, and make formal recommendations. The People Relations Consultant manages multiple cases simultaneously while prioritizing the most urgent needs and researches facts related to individual cases including identifying root causes of issues and opportunities for client experience and process improvements as well as items appropriate for escalation and consideration at a leadership level. Customer care, empathy, patience and listening skills are paramount to success in this role. The People Relations Consultant is required to build strong partnerships and work closely with all levels of management, the People Organization, internal and external employment counsel, internal stakeholders, and Centers of Excellence ("COE") with the goal to drive high employee engagement and a high performing culture. RESPONSIBILITIES Partners with leaders in the enterprise to promote a positive employee relations climate, manage and resolve workplace issues, share information and drive business and/or People initiatives Provides proactive and real-time consultation on basic and complex employee relation matters across the employee lifecycle Serves as an employee relations resource on the team, providing support for various organizational and employee issues and opportunities Conducts timely and thorough workplace investigations and prepare written summary reports of investigative findings with recommended resolution Ensures advocacy for the organization, management, and employees consistent with policy, practice, procedure, best practices, and employment law while proactively managing liability and risk on behalf of the organization Serves as a subject matter expert for management and employees in employee relations, employment practices, human resource policies/procedures, employment law, and government regulations Conducts trend and root cause analysis and provide recommendations for reducing the number of employee relations issues, while providing proactive employee relations training and interventions where necessary Partners with internal or external counsel to prepare for and when necessary attend mediations, arbitration, and other court proceedings, including unemployment claim responses QUALIFICATIONS 2+ years of related experience with a bachelor's degree. Experience in lieu of a bachelor's degree will be considered Proficient knowledge of employment, wage and hour, FMLA and EEO laws Expert knowledge of People systems, programs, processes, practices, and policies Ability to maintain confidentiality and mitigate risk Demonstrated ability influence and build relationships at all levels Expert communication skills both written and verbal; particularly successful in listening and understanding various points of view Strong consulting skills and the ability to facilitate conflict resolution Ability to prioritize, handle multiple projects simultaneously in a fast-paced environment in order to meet deadlines Intermediate proficiency in Microsoft Office products Professional in Human Resources (PHR)-HRCI or SHRM-CP preferred Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $59,000 - $130,900 ADDITIONAL INFORMATION Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes: Generous paid time off plus 12 holidays and your birthday off! Low-cost premium medical insurance options 100% paid dental and vision insurance Generous 401(k) matching and flat contribution Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually Employee LiveWell program, focusing on overall employee well-being Fertility and diabetes benefits Employee discount program: AT&T/Verizon, entertainment, travel, and more! Culture of learning: career development and tuition reimbursement Career growth: we love promoting from within Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please note, Delta Dental will not sponsor applicants for work visas for this position. #LI-Remote ABOUT THE TEAM At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered. If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution! To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on and #LifeatDDins on and , Delta Dental Ins. on and Delta Dental Ins. on . We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York If You Are A Current Employee To Apply