Total Loss Adjuster - GHRN - Remote - (CST/EST Time Zone)

As an Good Hands Repair Network (GHRN) Total Loss Adjuster, you will play a critical role in our claims handling process, focusing on determining the reparability or total loss of vehicles. Operating from your home office, you will spend the majority of your time adjusting auto damage claims remotely. Your responsibilities will involve reviewing moderate to complex vehicle damages, preparing estimates and valuations, assessing vehicle conditions, determining salvage valuations, and engaging in negotiation and settlement processes with our valued customers and/or claimants.

You'll wear a few hats to fill a few roles throughout your day that all require a level of experience:

The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.

The Investigator - you'll confidently and independently investigate auto damage claims by conducting detailed reviews of damage. You will also identify appropriate options, conditions, and unrelated prior damages that apply to your total loss evaluation. Your final determination will help you reach a fair and reasonable settlement with our customers.

The Effective Communicator - you'll use phone, emails and sometimes even video chat with shops and customers to help them through a fast, fair, and easy claims process. Researches and responds to complex customer communications, concerns, conflicts, or issues. Developing and maintaining partnerships with shops and storage yards will require you to apply your learned knowledge and communication skills.

The Negotiator - In accordance with all legal and business standards methodologies, you will evaluate and negotiate claims and repair or total loss processes with customer, shops, and storage yards. During negotiations, you will incorporate tactics to handle challenging and complex situations.

The Problem Solver - Your sharp critical thinking skills will be put to use in a fast-paced environment as you work with multiple tools, including estimating platforms, analysis reports, and standard processes. Using your well-honed communication skills, you'll be able to coach others to adhere to industry standards and company best practices, and continuous improvement.

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents. This role is only available to candidates in Central Standard (CST) or Eastern Standard Time Zone (EST).

When you work from home full time, you'll need:

*a dedicated workspace in your residence that is private and free from distractions
*a minimum internet bandwidth of 50 MB down/5 MB up
*appropriate work surface and seating
*Willing to work 8:00 am - 5:00 pm Central or Eastern Standard Time Zone

What will Allstate provide?

*A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
*Connectivity reimbursement of $80 per month to offset some of the cost of internet

*As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets
*All required licenses will need to be obtained within 60 days of hire
*You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
*This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

*You must have 12 months or more of Auto Collision estimating in CCC One, Audatex, or Mitchell
*Previous experience in total loss adjustment or a related field is highly desirable
*Proficiency in using estimating software and valuation tools for virtual assessments
*Strong analytical skills to evaluate moderate to complex vehicle damages effectively
*Excellent negotiation and communication skills to interact with customers and stakeholders remotely
*Ability to work independently and manage time efficiently in a virtual work environment
*Detail-oriented and organized, with a commitment to delivering accurate and timely results

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives

To learn more about our benefits and programs visit AllstateGoodLife.com

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.