CMS Technical Consulting Engineer

JOB DESCRIPTION

Who You'll Work With

Cisco Managed Services (CMS) organization seeks a NOC engineer to join a team of hardworking engineers supporting strategic accounts. This is a great opportunity for someone with perseverance and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology. The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management.

Cisco Customer Experience Centers (CX) Managed Services (CMS)-- This is a team of leaders - we offer R&S and Datacenter Operations as a service solution and Managed services to customers with groundbreaking consulting to ensure customer success. Our team members work multi-functionally to deliver business outcomes to our customers, along with the resources to ensure personal and professional growth.

Who You Are

• B Tech. qualified (favorable - IT, Computer Science, Electrical Engineering).
• CCNP - Routing & Switching, CCNA, or CWNA certified
• ITIL Foundation V4
• Ready to work in 24* 7 environment.
• A creative, positive, and proactive can-do demeanor and a willingness to learn new technologies, processes and procedures.
• Ability to work in a fast-paced, high-pressured, multi-functional, cross country, territory, and theatre environment.
• Ability to work as a great teammate and work with minimal supervision.
• Demonstrate a high level of maturity and confidentiality.
• Attention to detail and social skills

Desired technical skills:

• Expert knowledge of networks and related technology. In-depth experience configuring and supporting network protocols like IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, Segment routing, etc.
• Detailed and thorough comprehension of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
• Experience supporting or testing LANs, VLANs, 802.11 wireless networks, VPNs, NAT devices, & DHCP servers.
• Solid Understanding of Security and VPN - ASA, traffic inspection, NAT, Site-to-Site IPSec VPNs, AAA, Radius, TACACS+, Access Lists, 802.1x, DMVPN, GetVPN etc.
• Good understanding of Wireless networks as well, experience with Meraki wireless is an advantage.
• You have familiarity with Meraki MX devices and Cisco devices is preferred. Knowledge of additional products in this domain is a plus

What You'll Do

• Act as a focal point for all customer issues related to Operations and Operational Requirements
• Work on sophisticated problems where analysis of situations requires an in-depth evaluation of factors, offering support and supervision.
• CMS supports its customers 24*7 so candidates should be flexible to work in shifts and participate in daytime and night/weekend shifts and/or on-call rotation
• Develop specialization in specific areas (i.e. technology, product) over a period of 1-2 years.
• Handle issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer happiness
• Efficiently communicate issues to engineers within the support team and resolutions/workaround to the customer
• Open to constructive feedback on areas of improvement. Constantly working on skill development.
• Perform ad hoc analysis and tasks as assigned
• Understand and meet customer agreements (SLO/SLA/commitments)
• Understand and Apply the ITIL framework (Event, Incident, Change & Problem Management)
• Collaborate with peers and multi-functional teams
• Maintaining the knowledge required to perform the role effectively
• Participate in regular sync ups with Management and Technical Leads
• Self-Motivated:
• Requires limited supervision
• Translates team goals into personal work assignments
• Implements methods and procedures for new assignments
• Takes initiatives on how to offer creative solutions to uplift not only the team but also the customer
• Has good interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff to ensure a healthy environment is curated

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!