Surgery Scheduler, Access Center, UT Health Austin

Job Posting Title:

----

Hiring Department:

----

Position Open To:

----

Weekly Scheduled Hours:

----

FLSA Status:

----

Earliest Start Date:

----

Position Duration:

----

Location:

----

Job Details:

Purpose

Schedule appropriate procedures/surgeries per provider's orders utilizing clinical knowledge. Schedule office based and hospital procedures consistent with the patient's diagnosis and procedure request. This position is involved in indirect patient care in the UT Austin Health Access Center.

Responsibilities

• Coordinates with UTHA IPU care teams to schedule office and hospital based medical procedures for patients with appropriate provider and time/location slot, utilizing appropriate scheduling codes in person with the patient or over the phone. Schedules diagnostic and imaging tests as necessary for surgical clearance. Interfaces with appropriate hospital or ASC staff to ensure all necessary equipment will be on site for office, ASC, and hospital-based procedures, including scheduling with anesthesia if necessary. Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care services.

• Enters notes and special instructions needed for scheduling in the electronic medical record. Confirms patient's insurance provider, need for pre-authorization, and if required, obtains authorization for all procedures ordered. Handles surgery appointment confirmations, cancellations, and reschedules. Frequently interacts with the Access Center Team, Clinical Care Team.

• Provides customer service to all contacts, included but not limited to scheduling and confirming patient appointments for multiple health services, using an electronic contact center software system, electronic health record and other electronic methods for managing patient care. Educates and explains referral processes and procedures to patients. Provides response and assistance to patients via electronic multi-media requests (email, chat, web, etc.). Obtains medical records as needed in accordance with UT Health Austin guidelines. Identifies and obtains medical authorizations working with insurance payers and program facilitators. Verifies patient insurance in accordance with UT Health Austin guidelines. Establishes and maintains effective working relationships with Care Teams internally and externally.

• Performs data entry, making necessary updates to patient information, demographics and insurance information using an electronic practice management system. Performs a variety of outbound proactive health contacts to patients, using established electronic methods. Provides conflict resolution utilizing established UT Health Austin de-escalation methods. Provides exceptional customer service and problem-solving techniques in an attempt to further the patient's overall health and well-being via specialty care referrals. Obtains all necessary information via the patient record to ensure efficient processing of referrals. Documents all referral processing steps throughout multiple stages, care coordination interactions with patients an providers utilizing Access Center software.

• Navigates all contacts appropriately using various software tools and electronic technology methods. Maintains Quality Performance Review Scorecard Standards (score of 90 percent or greater). Applies use of department manuals and reference tools. Under general supervision, exercises some discretion, makes routine decision based on existing scheduling guidelines.

• Performs other duties as assigned.

High school graduation or GED. 7 years of relevant experience. Prior healthcare setting experience. Working knowledge of Electronic Practice Management systems to include scheduling and general billing functions. Capable of documenting patient communication, referral notations, and clinical chart notes accurately and appropriately. Professional verbal and written communication. Ability to anticipate needs and follow through with internal and external customers. Exceptional customer services skills, awareness and phone etiquette. Ability to follow directions. Ability to communicate effectively with patient and the healthcare team, including the ability to explain registration policies and procedures. Must be able to interpret basic medical terminology and have proficiency in the use of basic math skills. Ability to maintain and respect the confidential nature of medical information. Ability to use experience and judgement to plan and accomplish goals. Must have ability to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals. Ability to function in a fast-paced environment.

Relevant education and experience may be substituted as appropriate.

Experience as a Medical Assistant. Bilingual in English and Spanish. Experience working with Electronic Health Records. Experience working in a multi-practice setting. Experience with occupational health. Good organizational, problem solving and critical thinking skills. Knowledge of operating a multi-phone system or electronic telephone software system. Proficient use of computers. Ability to be flexible and assignments an multi-task as needed.

$46,500+ depending on qualifications

• Typical Office Environment

• Repetitive use of a keyboard

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

----

Employment Eligibility:

----

Retirement Plan Eligibility:

----

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

----

Equal Opportunity Employer:

The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

----

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

----

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

----

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• [PDF]
• [PDF]
• [PDF]
• [PDF]

----

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.