Manager Business Systems II-Transit Control Center Systems

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Metropolitan Council's Metro Transit Division is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as a resource for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Manager, Business System II, TCC Systems position is responsible for management and oversight of technology systems planning and development, including Transit Control Center Capital Improvement Plan and technology systems budget. They are the point of contact for agency regional ITS architecture and technology system planning. As well as providing oversight of staff, projects, systems, budget, and other department activities.

TCC systems operations management and staff development:

• Plans, coordinates, implements, and manages technical improvement and Intelligent Transportation Systems (ITS) projects for the Bus Operations Division.
• Leads a team that provides operations and technical system, integration, planning, documentation, and application end user support for ITS and advanced transit technologies for the Bus Operations Division.
• Manages performance of systems support team by setting clear expectations and accountability, developing work plans and goals, managing progress, removing barriers, coaching for desired results, and clearly communicating feedback to develop and retain staff to achieve work unit goals in alignment with agency, department, and team goals and work plans.
• Represents the agency on relevant external committees, working groups, projects, etc.
• Develops positive coaching relationships, maintains ongoing communication, and meets regularly with direct report staff to provide support and oversight for tasks, removes barriers to progress, and ensures accountability for program goals.
• Partners with peer business units to coordinate work needs, assesses technical requirements, recommends solutions, and designs projects.
• Coordinates with the Transit Control Center Manager as well as the Assistant Director, Administration to ensure the agency systems support the safe, reliable, and efficient bus transportation services to customers.

TCC systems, data, and reporting support operations oversight:

• System management:
  • Coordinates with business partners and Council Information Services to administer software systems and supporting infrastructure (database and network).
  • Manages implementation of upgrades and other enhancements to business systems.
  • Current systems include Transit Master CAD/AVL, Ubisense/ Bus Locater, Transit Signal Priority (TSP), iNet, TCIS, Mobile CIS, and others.

• In consultation with department leadership and Metro Transit Business Technology Group develop and implement technology strategic plans and roadmaps to support system management, data management, report development, and content management to meet department business needs.

• Stays informed about the mass transit industry, Intelligent Transportation Systems and technology marketplace for solutions and opportunities that may benefit Bus Transportation's goals and core functions.

• Represents Bus Operations in agency technology governance and other technology coordination initiatives.

• Manages vendor relationships for key department systems, including Transit Master CAD/AVL, Ubisense/ Bus Locater, Transit Signal Priority (TSP), iNet, TCIS, Mobile CIS, and any future systems acquired.

• Leads procurement and governance processes for technology products and services.

Any of the following combinations of progressively responsible experience with data and technology management, project management or closely related experience and completed education in Information Technology, Business Analytics, Computer Science, Engineering or closely related field:

• High school diploma/GED with ten (10) years of experience including three (3) years of experience in a management, supervisory, or lead role which could include time as a trainer, mentor, project lead, or other role providing work direction to others.

• Associate's degree with eight (8) years of experience, including three (3) years of experience in a management, supervisory, or lead role which could include time as a trainer, mentor, project lead, or other role providing work direction to others.

• Bachelor's degree or higher with six (6) years of experience, including three (3) years of experience in a management, supervisory, or lead role which could include time as a trainer, mentor, project lead, or other role providing work direction to others.

• Master's degree or higher with four (4) years of experience, including three (3) years of experience in a management, supervisory, or lead role which could include time as a trainer, mentor, project lead, or other role providing work direction to others.

What additional skills and experience would be helpful in this job (desired qualifications):

• Experience working in transportation or transit with knowledge of transit organizations, planning, scheduling, and operations.
• Experience in public sector management.
• Knowledge of transit organizations, maintenance, and capital planning.
• Experience managing asset management data and technologies.

• Involvement with Intelligent Transportation Systems Minnesota (ITSMN) and American Public Transportation Association (APTA).
• Project Management Professional (PMP) Certification; or completion of Metropolitan Council's Project Manager Development Program (PMDP).
• Experience and ability to promote an equitable, positive and respectful work environment that values diversity among all employees.

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of procedures for developing technical and operational support documentation.
• Knowledge of principles, methods and techniques of information technology (IT) assessment.
• Knowledge of principles, methods, and tools for analyzing and developing test and evaluation procedures.
• Knowledge of procedures to troubleshoot, recover, adjust, modify and improve systems to ensure production or delivery of products and services, including tools and mechanisms for distributing new or enhanced software.
• Knowledge of methods for researching and analyzing external products to determine their potential for meeting organizational standards and business needs.
• Familiarity with current network architecture and database systems. Intermediate word processing skills, graphic presentations, spreadsheet). Proficient in the use of crystal reports or similar application.
• Ability to read, analyze and interpret professional journals, technical procedures and government regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of customers or clients.
• Ability to interpret and apply mathematics and statistical methods and procedures gained through professional educational training.
• Requires the ability to communicate effectively, both orally and in writing, with both technical and non-technical audiences including: executive management, stakeholder groups, technology consultants, vendors, and other governmental agencies.
• Promotes an equitable, positive and respectful work environment that values cultural differences and diversity among all employees.

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

Union/Grade: Transit Managers and Supervisors Association (TMSA)/ Grade J
FLSA Status: Exempt
Safety Sensitive: No

What your work environment would be: Position works in an office environment. Some travel to other facilities is required.

• We review your minimum qualifications.
• We rate your education and experience.
• We conduct a structured panel interview.
• We conduct a selection interview.