Salesforce Administrator

How You'll Support Our Mission

We are looking for a skilled Salesforce Administrator to become a part of the Enterprise Revenue Systems within the Transformation Management Office at ESO. The ideal candidate should possess a robust expertise in Salesforce administration, configuration, and customization gained from experience within a well-established international organization. Their primary duties will revolve around overseeing our Salesforce platform, enhancing its capabilities to align with our organizational requirements, and providing comprehensive support to users across multiple departments through our transformation journey.

What You'll Be Doing - The Day to Day

• Configure fields, page layouts, record types, and workflows to optimize user experience and productivity.
• Implement and maintain automation through process builder, flows, and other tools.
• Design and build Conga Composer templates and automation workflows to streamline document generation processes.
• Configure and administer CPQ functionalities, including but not limited to building new products, bundles, pricing rules, and contract pricing.
• Provide end-user support, troubleshooting issues, and resolving tickets related to Salesforce functionalities.
• Collaborate with stakeholders to gather requirements and design solutions that align with business objectives.
• Work within a DevOps framework to manage release management processes, including deployment and version control.
• Stay updated on Salesforce platform updates, new features, and best practices, and implement them as needed.
• Develop and maintain documentation related to Salesforce configurations, processes, and procedures.
• Participate in cross-functional projects and initiatives as a Salesforce subject matter expert.
• Monitor system performance and security, implementing necessary measures to ensure data integrity and compliance.

Who You Are - The Essentials

• Minimum of 3 years of experience as a Salesforce Administrator in a complex Salesforce environment.
• Extensive experience in building Conga Composer templates and automation workflows.
• Proficiency in CPQ administration, including configuring products, pricing rules, and contract pricing.
• Strong understanding of Sales and Service Cloud functionalities.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Proven ability to research and implement best practices to solve business challenges.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Who You Are - The Desirables (It's a plus if you have):

• Salesforce Administrator certification (ADM 201) required; additional certifications such as CPQ Specialist or Advanced Administrator preferred.
• Experience working in an international organization with heavy M&A activity is a plus.

Benefits & Perks

ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For US, full-time employment this includes:

• Competitive health plans (medical, dental, & vision insurance)
• PTO (starting at 20 days) & 12 company holidays
• 401(k) with company match
• Telemedicine service provided by ESO
• Savings accounts (FSA, HSA, DCA)
• Employee Assistance Program (EAP)
• Annual health and wellness and education reimbursements
• Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
• Paid parental leave, new child program, & flexible parental return-to-work options
• Casual office environments and unlimited office snacks and drinks

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our Canada, UK, and US offices.

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.

All offers are contingent upon a successful background check.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political affiliation or opinion; sexual orientation; disability; marital or civil partnership status; veteran status; or other non-merit factor.