Robotics and Automation Support Engineer
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![]() United States, Michigan, Kalamazoo | |
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Role Description We are seeking a skilled Robotics and Automation Support Engineer to join the Laboratory Instrument Support Team to ensure the optimal performance and reliability of our liquid handling, sample management and other automation instruments. The ideal candidate will possess a deep understanding of various forms of robotics and automation instrument platforms that are used in the biopharmaceutical industry, including maintenance and troubleshooting activities. This role will work with minimum supervision on multiple equipment support tasks including but not limited to coordinating vendor technical service visits/calls, non-scheduled break-fix support, troubleshooting equipment, evaluation of equipment needs in partnership with science groups to determine appropriate use and selection of instrumentation, assisting with equipment installation and commissioning. Responsibilities: Works independently and within a cross functional highly collaborative team environment to provide advanced support and troubleshooting on a wide range of complex robotic liquid handing platforms, sample management and other automation-based instrumentation, including flow cytometers. Conduct routine maintenance, calibration, and reliability assessments of automation instruments to ensure accurate and reliable results. Diagnose and troubleshoot issues with robotic liquid handing platforms, sample management and other automation-based instruments, implementing effective solutions to minimize downtime. Collaborate with the research and analytical teams to understand specific requirements and tailor maintenance activities accordingly. Perform preventive maintenance tasks to extend the lifespan of automation instruments and prevent unexpected failures. Stay current with advancements in robotics and automation technology and recommend upgrades or modifications to enhance performance. Document maintenance activities, including procedures, issues encountered, and resolutions implemented, to maintain a comprehensive record. Adhere to all GxP compliance requirements and provides technical input for department SOP development. Train laboratory staff on proper usage, handling, and basic troubleshooting of liquid handling robotics and sample management instruments. Coordinate with external vendors for technical support, repairs, and the procurement of spare parts as needed. Participate in FAT (Factory Acceptance Testing) and SAT (Site Acceptance Testing) of instrumentation, as required. Maintain an inventory of spare parts and consumables for robotic liquid handing platforms and sample management instruments. Adhere to safety protocols, regulatory requirements, and standard operating procedures related to the care and maintenance of laboratory equipment. Assist scientific personnel with the evaluation and implementation of new/adjacent laboratory technologies. Required Qualifications:
Desired Qualifications:
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